The Public Contract
The Public Contract sets out the standard terms and the postal legislation relating to our products and services. It is a key component of the Terms of Business.
The full text of the Public Contract (.pdf - 29kb) is as follows:
Public Contract
Delivery of Postal and Courier Items
We, New Zealand Post Limited, will use reasonable care and skill to provide our services to you. You agree to pay us the full price for all of our services. We will deliver postal and courier items, correctly addressed to addresses within our delivery network, which comply with the requirements set out in our Postal Users' Guide.
You agree not to give us for delivery any item which:
- is illegal, explosive, dangerous or destructive to send.
- is inadequately packaged, or contains anything that is capable, as packed, of causing injury, or damage to property.
- contains cash.
Unless we consent in writing, you agree not to give us for delivery any item which is:
- fragile, perishable or high risk (including any travellers cheque, stamp, voucher, deed, negotiable instrument (including any bearer security, bill of exchange, or uncrossed cheque), bond or share, credit or bank card, bullion, precious metal or stone, jewellery, watch, any collectible or antique or any painting, sculpture or other work of art); or
- a postal item with a value of over $250, or an international courier item with a value of over $2,000.
If you give us for delivery any postal or courier item referred to above, or in any other way you do not comply with the Postal Users' Guide:
- you understand that we and our employees and agents are not liable to pay any compensation to you for any loss or damage to, or delay in delivery of, that item; and
- you agree to pay us for any resulting liability, costs, damage or loss of any kind.
Subject to the conditions set out in our Postal Users' Guide, we limit our liability to you for loss or damage to, or any delay in the delivery of any item up to a maximum of:
- $250 for any postal item whether for domestic or international delivery (other than a letter posted for 80c or less for which we have no liability under the Postal Services Act 1998). Our liability for domestic carriage of a postal item is on the basis of declared value risk under the Carriage of Goods Act 1979;
- $1,500 for any courier item for domestic delivery; and
- $2,000 for any courier item for international delivery.
Except as set out above and detailed further in our Postal Users' Guide and subject to the Consumer Guarantees Act 1993 (where applicable), we have no liability to you for any direct or indirect loss, damage, cost or delay however it arises (including as a result of intentional acts or negligence by us).
You agree that, where you acquire goods or services from us for the purpose of your business, the provisions of the Consumer Guarantees Act 1993 which would otherwise apply to the supply by us of any of our goods or services to you, do not apply.
The Postal Users' Guide forms part of this Public Contract and is available for viewing on our website, or at all PostShops and selected New Zealand Post retail outlets excluding stamp resellers.
February 2007