Items mailed in New Zealand
To inquire about items mailed in New Zealand that are missing or have missing contents use the online customer inquiry form.
CourierPost items
To inquire about CourierPost items please visit www.courierpost.co.nz.
Items mailed from overseas
For items mailed overseas that are received with missing contents please use the online customer inquiry form.
Please do not use the Online form for missing items that were mailed from overseas. The sender should lodge an inquiry in the country of origin.
Damaged items
If you have received a parcel that is damaged and wish to inquire further regarding compensation, please contact our Customer Service Centre to be advised of the process you need to follow on 0800 501 501.