Frequently Asked Questions
What can I do if I have a missing item or package?
Items sent from New Zealand
If you have sent a postal item within New Zealand or overseas and it has not been received you can
Inquiries can take up to 10 days to investigate for Domestic items and up to 60 days for International items as the Overseas Postal Authority is involved in the process.
If you have sent a Courier or RegisteredPost item within New Zealand, please visit
Items sent from overseas
For missing Incoming International items, the Sender should
- lodge an inquiry in country of origin.
For items mailed overseas that are received damaged or have missing contents, the Sender should