Frequently Asked Questions Overview | Details | Corporate Gift Cards | FAQ's | Terms & Conditions | Get my balance What is a Prezzy Card? Who can use a Prezzy Card? How do I activate my Prezzy Card? Where can I use my Prezzy Card? What does the term Accepted Electronically mean? How can I check my available balance or purchase history? What happens if I cannot log on? What happens if I spend all the funds on my Prezzy Card? What happens if I have a remaining balance when my Prezzy Card expires? What if my purchase exceeds the value remaining on my Prezzy Card? What should I use as a cardholder name for online purchases? What is the 3-digit code next to the signature panel on my Prezzy Card? Can I use my Prezzy Card at hotels, motels and car rental agencies? Why don't taxis accept Prezzy Card? Why can't I use my Prezzy Card for PayPal and some TradeMe and Vodafone Live Services? Why can't I use my Prezzy Card for transactions requiring direct debits, recurring payments or installments? What should I do if a purchase I am making with my Prezzy Card is declined? It looks like I've been charged twice by a merchant. What has happened? What happens if my Prezzy Card expires? What happens if my Prezzy Card is lost or stolen? If I want to contact Customer Services while overseas, what number do I call? Can I sell or post a Prezzy Card? Can Prezzy Cards be purchased using a Credit Card? What happens if I need to return an item that was purchased with my Prezzy Card? Are there any fees if I use my Prezzy Card with an overseas merchant? Why do I have to use EFTPOS or a credit card to pay for at least some of the transaction if I am buying a Prezzy Card with more than $500 loaded on it? What should I do if I find transactions on my statement I haven't made, or I think the transaction is wrong in some way? If I have another question not answered here, who can I contact? Online and Corporate Purchases How do I place an order? How can I pay for a corporate order? After I place my Prezzy Card order online, how soon will it arrive? How will the cards be packaged? Are the Prezzy Cards ready for use? What is the difference between a Prezzy Card and a traditional gift voucher/gift card? What should I do if there is a problem with the delivery and the Prezzy Card is not received? Why does it cost $8.95 to purchase online? If I have a corporate question not answered here, who can I contact? For more information you can call Customer Services at 0800 450 509. Important note: A fee of 50 cents for calls to the automated service will apply and a fee of $2.00 will apply if you speak to a Customer Services representative. This amount will be deducted from your Prezzy Card balance at the time of your call. Buy now
Overview | Details | Corporate Gift Cards | FAQ's | Terms & Conditions | Get my balance
For more information you can call Customer Services at 0800 450 509.
Important note: A fee of 50 cents for calls to the automated service will apply and a fee of $2.00 will apply if you speak to a Customer Services representative. This amount will be deducted from your Prezzy Card balance at the time of your call.