Frequently Asked Questions

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Here are some frequently asked questions specific to this product or you can find answers to more of your questions online.

• Where can I use my Prezzy Card?
• How do I activate my Prezzy Card?
• What is a Prezzy Card?
• How can I check my available balance or purchase history for my Prezzy Card? 
• Who can use a Prezzy Card?
• What should I use as a cardholder name when I purchase online using my Prezzy Card?
• What if my purchase exceeds the value remaining on my Prezzy Card?
• Why can't I use my Prezzy Card for PayPal and some TradeMe and Vodafone Live services?
• What happens if I spend all the funds on my Prezzy Card?
• Can I use my Prezzy Card on Trade Me? 
• Are there any fees if I use my Prezzy Card with an overseas merchant? 
• What happens if I have a remaining balance when my Prezzy card expires?
• What should I do if a purchase I am making with my Prezzy Card is declined? 
• Can I sell or post a Prezzy Card?   
• What does the term Accepted Electronically mean?
• What happens if I cannot log on?
• What is the 3-digit code next to the signature panel on my Prezzy Card?
• Can I use my Prezzy card at hotels, motels and car rental agencies?
• Why don't taxis accept Prezzy Cards?
• Why can't I use my Prezzy Card for transactions requiring direct debits, recurring payments or installments?
• It looks like I've been charged twice by a merchant when using my Prezzy Card. What has happened?
• What happens if my Prezzy Card expires?
• What happens if my Prezzy Card is lost or stolen?
• If I want to contact Customer Services while overseas, what number do I call?
• Can Prezzy Cards be purchased using a Credit Card?
• What happens if I need to return an item that was purchased with my Prezzy Card?
• Why do I have to use EFTPOS or a credit card to pay for at least some of the transaction if I am buying a Prezzy Card with more than $500 loaded on it?
• What should I do if I find transactions on my Prezzy Card statement that I haven't made, or I think the transaction is wrong in some way?
• If I have another question not answered here in regards to Prezzy Card, who can I contact?
• How do I place an order for a Prezzy Card?
• How can I pay for a Prezzy Card corporate order?
• After I place my Prezzy Card order online, how soon will it arrive?
• How will the Prezzy Card cards be packaged?
• Are the Prezzy Cards ready for use?
• What is the difference between a Prezzy Card and a traditional gift voucher/gift card?
• What should I do if there is a problem with the delivery and the Prezzy Card is not received?
• Why does it cost $8.95 to purchase a Prezzy Card online?
• If I have a Prezzy Card corporate question not answered here, who can I contact?