Sending from Kapiti?
The world is changing and New Zealand Post and Kiwibank are changing too – starting with our branches. It’s called the Better Change Project.
What’s new in our Kapiti trial
Since we began our trial to make sending parcels easier, you’ve talked and we’ve listened. Your feedback has helped us make changes which take place from 8 October 2012 in the following locations.
19 Raumati Road, Raumati Beach
New Zealand Post and Kiwibank
17 Seaview Road, Paraparaumu Beach
New Zealand Post only
14 Mahara Place, Waikanae
New Zealand Post and Kiwibank
173 Coastlands Parade, Paraparaumu
New Zealand Post and Kiwibank
Along with our new-look branches, you’ll find a simpler way to send your parcels.
Our other locations, including those in surrounding areas such as Otaki and Paekakariki, are not part of the project. The changes described below do not apply in those stores.
From 8 October 2012
- Larger bags will be available, so you can select from 3 box and 5 bag sizes for parcels weighing up to 10kg.
- You have the option of wrapping smaller items at home, then posting them at your local PostShop.
- We’ve bought back our full international parcels range so it now includes International Economy, International Air, International Economy Courier and International Express Courier.
When sending parcels from Kapiti
We’ve updated our new range of services available to post and courier parcels within New Zealand and overseas. These services have some different features and prices to our standard offerings and have different terms and conditions. Once you’ve bought one of these new services they’re covered by the terms and conditions of the Postal User's Guide (PDF - 347kb) available in your Kapiti branch.
Why we changed our parcel services
New Zealand Post receives feedback saying that customers find our range of parcel services too complex and that there are too many different options – meaning they don’t know which one to choose. Customers want to be able to easily identify which service to use, what the price will be, and send it quickly.
Your feedback and the key requirement of simplicity led us to create (and now update) the new range that is being trialled in Kapiti. The new range is made up of the eight most popular sizes from our current range, and an option for sending larger items. In creating this new range, with fewer options, we have had to average out the prices from the old range across the new one. This means some customers sending from Kapiti will pay more than they would have using the old range, and some less.
This new range has been road-tested by hundreds of customers – both at in-depth focus group discussions and at a “prototype” branch we built in a warehouse in Wellington. It’s still just a trial at this stage and we’re constantly working to test whether people prefer a simpler range or if they prefer to have a more complex system. We’re continuing to closely monitor what’s happening through our customers, staff, and data we get from our operations teams. We’ve listened to that feedback and made some changes but we still want to hear from you.
We want your feedback about your experience using our new parcel services, including the changes we made in October, and postal kiosks – talk to staff or fill in a form in the branch, or use the contact form to email us.
What's different in Kapiti?
The key differences between the parcel services in the Kapiti stores and our standard offering are:
- We have a range of new packaging available, for sending within New Zealand and overseas. The new packaging, and the postage on the packaging, is for the trial range of parcel services only and may only be used in trial branches. The maximum weight for items sent using the packaging is 10kg.
- If you prefer to package your item yourself, you can and send it from our trial branches.
- We have also introduced self service postal kiosks in our Waikanae and Paraparaumu branches. They accept payment by eftpos, are quick and easy to use, and let you send parcels within New Zealand yourself. Staff will be on hand to help you use the kiosks, or you can still go to the counter – the choice is yours. You cannot use self service postal kiosks for self packaged items.
Sending parcels within New Zealand from Kapiti
- The required postage for the standard postal service is printed on the packaging. You can buy an upgrade for tracking (+ $2), courier (+ $4), or courier and signature (+ $6).
Sending parcels overseas from Kapiti
- There are four choices of a postal service for sending overseas – International Economy, International Air, International Economy Courier and International Express Courier.
- There is no change to the list of destinations that you can send to, but the number of world zones that apply for pricing purposes has been reduced from five to four.
You can send items valued at more than our standard compensation limit overseas by:
- using a service with a higher compensation limit, or
- buying additional compensation cover (if available).
- The green customs declaration is used for sending items under 2kg and less than $250 value using International Economy or International Air service.
- We’ve created a new, white Consignment Note for all other parcels. All items sent internationally, excluding aerogrammes, postcards, and letters require Customs documentation. The Consignment Note will also take care of the Export Invoice (if one is required).
Our current services
You can still post letters at New Zealand Post branches and street posting boxes in Kapiti. If you have already packaged your item and paid the required postage, you can continue to use existing services. If you are lodging international items over the counter, to be billed to your New Zealand Post Account, you can continue to use existing services.
These will be covered by our existing terms and conditions – ask to see a copy of our standard Postal Users’ Guide at the counter or visit nzpost.co.nz/terms.
Terms and conditions
Terms and conditions for the trial parcel services
Full details of the terms and conditions of the trial services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the special Public Contract and Postal Users' Guide below: