Sending from Kapiti?

As part of the project, we will be trialling new things in various locations in Kapiti:

Raumati Beach
19 Raumati Road, Raumati Beach
New Zealand Post and Kiwibank
Open date: Monday 26 September 2011

Paraparaumu Beach
17 Seaview Road, Paraparaumu Beach    
New Zealand Post only
Open date: Monday 10 October 2011

Waikanae
14 Mahara Place, Waikanae                              
New Zealand Post and Kiwibank
Open date: Monday 31 October 2011

Paraparaumu
173 Coastlands Parade, Paraparaumu     
New Zealand Post and Kiwibank
Open date: Monday 14 November 2011

Along with our new-look branches, you’ll find a simpler way to send your parcels.

When sending parcels from Kapiti

There is a new range of services available to post and courier parcels within
New Zealand and overseas. These services have some different features and prices to our standard offerings and have different terms and conditions. Once you’ve bought one of these new services they’re covered by the terms and conditions of the Postal User's Guide (PDF - 344kb) available in your Kapiti branch.

Why we’re changing our parcel services

New Zealand Post receives feedback saying that customers find our range of parcel services too complex and that there are too many different options – meaning they don’t know which one to choose. Customers want to be able to easily identify which service to use, what the price will be, and send it quickly.

The key requirement of simplicity has led us to create the new range that is being trialled in Kapiti. The new range is made up of the seven most popular sizes from our current range, and an option for sending larger items. In creating this new range, with fewer options, we have had to average out the prices from the old range across the new one. This means some customers sending from Kapiti will pay more than they would have using the old range, and some less.

This new range has been road-tested by hundreds of customers – both at in-depth focus group discussions and at a “prototype” branch we built in a warehouse in Wellington.

We know we won’t have everything right, so we’re trialling it in a live situation – in Kapiti – to get as much feedback as possible. It is just a trial at this stage and we’re working to test whether people prefer a simpler range or if they prefer to have a more complex system. We’re closely monitoring what’s happening through our customers, staff, and data we get from our operations teams.

We want your feedback about your experience using our new parcel services and postal kiosks – talk to staff or fill in a form in the branch, or visit our Facebook page and post on our wall or use the contact form to email us.

What's changed in Kapiti?

The key differences between the parcel services in the Kapiti stores and our standard offering are:

• We have a range of new packaging available, for sending within New Zealand and overseas. You must use this packaging if your item fits inside and you have not already packaged your item and paid the required postage. The new packaging, and the postage on the packaging, is for the trial range of parcel services only and may only be used in trial branches.  The maximum weight for items sent using the packaging is 10kg.
• If your item doesn't fit, or is over 10kg, and you have not already packaged it and paid the required postage, you can wrap it yourself and send it from the counter in our trial branches.
• The maximum weight for a parcel sent from our trial branches not using the packaging is:
  • 25kg for sending within New Zealand, or
  • 20kg for International Air, or
  • 30kg for International Courier.
• We have also introduced self service postal kiosks in our Waikanae and Paraparaumu branches. They accept payment by eftpos, are quick and easy to use, and let you send parcels within New Zealand yourself. Staff will be on hand to help you use the kiosks, or you can still go to the counter – the choice is yours.

Sending parcels within New Zealand from Kapiti:

• The required postage for the standard postal service is printed on the packaging. You can buy an upgrade for tracking (+ $2), courier (+ $4), or courier and signature (+ $6).

Sending parcels overseas from Kapiti:

• There is a choice of a postal service (International Air) or a courier service (International Courier).
• There is no change to the list of destinations that you can send to, but the number of world zones that apply for pricing purposes has been reduced from five to three.
• There is no additional compensation cover available – if the value of your item is over our standard compensation limits ($250 for International Air, $5,000 for International Courier) it cannot be sent.
• The green customs declaration is still used for some International Air items (refer to the International Air terms and conditions).
• We’ve created a new, white Consignment Note for all other parcels. All items sent internationally, excluding aerogrammes, postcards, and letters require Customs documentation. The Consignment Note will also take care of the Export Invoice (if one is required).
• We will accept all International Courier items addressed to PO Boxes, but in some cases we can only deliver to a physical address and you will be contacted to provide an alternative address.
• We will accept all International Courier items that have the sender’s address listed as a PO Box, but in some cases you will be contacted to provide an alternative address.

Our current services

You can still post letters at New Zealand Post branches and street posting boxes in Kapiti. If you have already packaged your item and paid the required postage, you can continue to use existing services. If you are lodging international items over the counter, to be billed to your New Zealand Post Account, you can continue to use existing services.

These will be covered by our existing terms and conditions – ask to see a copy of our standard Postal Users’ Guide at the counter or visit nzpost.co.nz/terms.