Sending from Marlborough?

This has led us to create a new range which is being trialled in various New Zealand Post locations around the Marlborough region. The trial applies to the following New Zealand Post outlets.

Blenheim PostShop
3 Scott Street, Blenheim

Springlands PostShop
133 Middle Renwick Road, Springlands, Blenheim

Havelock PostCentre
65A Main Road, Havelock

Redwood Village PostCentre
93 Weld Street, Redwoodtown, Blenheim

Renwick PostCentre
60 High Street, Renwick, Blenheim

Seddon PostCentre
3 Mills Street, Seddon

Spring Creek PostCentre
2236 State Highway 1, Spring Creek, Blenheim

Woodbourne Air Force AFCC PostCentre
RNZAF Base Woodbourne

Picton PostShop
Mariners Mall, 72 High Street, Picton

The following stores are within the Marlborough region but are not part of the trial due to their location or due to selling New Zealand Post stamps only.

Midway PostCentre
76 Grove Road, Mayfield, Blenheim

Tuamarina PostCentre
1 Hunter Road, RD 3, Tuamarina

Waikawa Bay PostCentre
384 Waikawa Road, Waikawa, Picton

Our other locations including Ward, and Rai Valley, and those in surrounding areas are not part of the trial. The changes described below do not apply in those stores.

When sending parcels from Marlborough

There is a new range of services available to post and courier parcels within New Zealand and overseas. These services have some different features and prices to our standard offerings and have different terms and conditions. Once you’ve bought one of these new services they’re covered by the terms and conditions of the Marlborough Postal User's Guide (PDF - 350kb) which is also available in our Marlborough stores.

Why we’re changing our parcel services

We get feedback saying customers find our range of parcel services too complex and that there are too many different options – meaning they don’t know which one to choose. Customers want to be able to easily identify which service to use, what the price will be, and send it quickly.

What’s changed in Marlborough?

A key difference between the parcel services in the Marlborough stores and our standard offering are that we have two new ranges of packaging available.

Postage-included packaging

The first range is a selection of our most popular sizes from our current range. There are eight postage-included bags, including bubble bags. Our postage-included bags are the most convenient option for sending anywhere within New Zealand and come in a range of convenient sizes ranging from DLE (125mm x 230mm)through to Lineflow (395mm x 455mm).

This new packaging option is for the trial range of parcel services only and may only be used in trial branches.  The maximum weight for items sent using this packaging is 3kg.

Packaging only

The second is a range of four bags (including bubble) and four boxes that you can purchase to send within New Zealand or overseas. These do not have pre-paid postage-included. You will need to have your item measured and weighed to find out how much postage is needed.

Own packaging

If you prefer to package your item at home you still can.

• The maximum weight for a parcel sent from our trial branches not using the packaging is:
  • 25kg for sending within New Zealand, or
  • 30kg for sending overseas.

You can add the tracking or courier service to your item by adding an upgrade to our standard service when sending within New Zealand. The options include Tracking, Courier or Courier + Signature.

Sending parcels within New Zealand from Marlborough

The price printed on the postage-included bags is for the standard postal service. You can buy an upgrade for Tracking (+ $1.50), Courier (+ $3.00), or Courier and Signature (+ $6.00).

There are additional charges for Rural and Saturday delivery.

The postage price for the packaging only range (bag or box) will be determined when you take your item to the counter. Like our current Weigh to Go range, you pay for the postage and packaging separately.

Sending parcels overseas from Marlborough

There is a choice of postal services available including International Economy, International Air, International Economy Courier and International Express Courier.

• To make things simpler, we’ve reduced the number of World Zones from five to four. Find out more about the country zones.
• You can send items valued at more than our standard compensation limit overseas by:
  • using a service with a higher compensation limit, or
  • buying additional compensation cover (if available).
• The green customs declaration is used for sending items under 2kg and less than $250 value using International Economy and International Air service.
• We’ve created a new, white Consignment Note for all other parcels. All items sent internationally, excluding aerogrammes, postcards, and letters require Customs documentation. The Consignment Note will also take care of the Export Invoice (if one is required).
• We will accept all International Courier items addressed to PO Boxes, but in some cases we can only deliver to a physical address and you will be contacted to provide an alternative address.
• We will accept all International Courier items that have the sender’s address listed as a PO Box, but in some cases you will be contacted to provide an alternative address.

Our current services

You can still post letters at New Zealand Post branches and street posting boxes in Marlborough. If you have already packaged your item and paid the required postage, you can continue to use existing services. If you are lodging international items over the counter, to be billed to your New Zealand Post Account, you can continue to use existing services.

These will be covered by our existing terms and conditions – ask to see a copy of our standard Postal Users’ Guide at the counter or visit nzpost.co.nz/terms.

Feedback

We want your feedback about your experience using our new parcel services –  talk to staff or fill in a feedback form in the branch, or contact our customer service centre on 0800 501 501. It’s a way you can help us make sending parcels simpler and easier for Kiwis right around the country.