Find out all you need to know about sending from Marlborough.
Find out all you need to know when sending from Kapiti.
Delivery of postal and courier items.
If you’re sending parcels within New Zealand or overseas from Kapiti or Marlborough, a separate Public Contract applies Find out all you need to know here.
We, New Zealand Post Limited, will use reasonable care and skill to provide our services to you. You agree to pay us the full price for all of our services. We will deliver postal and courier items correctly addressed to addresses within our delivery network, which comply with the requirements set out in our Postal Users' Guide.
You agree not to give us for delivery any item which:
Unless you have complied with our specified conditions of carriage (and the item is not classified as prohibited for a particular service), you agree not to give us for delivery any item which is:
If you give us for delivery any postal or courier item referred to above, or in any other way you do not comply with the Postal Users' Guide:
Subject to the conditions set out in our Postal Users' Guide, we limit our liability to you for loss of, or damage to, any item up to a maximum (including GST) of:
plus reimbursement of postage if the item has been lost.
We have no liability to you for delay in the delivery of any item. Our delivery targets are a guide only. However, we will endeavour to ensure that your postal or courier item arrives within our delivery targets.
Except as set out above and detailed further in our Postal Users' Guide, we have no liability to you for any direct or indirect loss, damage or cost, however it arises (including as a result of intentional acts or negligence by us), subject only to the contrary terms of any statue including the Consumer Guarantees Act 1993 (where applicable).
You agree that, where you acquire goods or services from us for the purpose of your business, the provisions of the Consumer Guarantees Act 1993 which would otherwise apply to the supply by us of any of our goods or services to you, do not apply.