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Find a New Zealand Post PO Box or Private Bag priority lobby nearest to your business.
For a full list of all PO Box or Private Bag lobbies, search our PostShop/Kiwibank Locator
| District | Priority Box / Bag Lobby |
|---|---|
| Auckland City |
110 Don McKinnon Drive Albany Auckland 0632 |
| Auckland City |
Botany Lobby Te Koha Road East Tamaki Auckland 2013 |
| Auckland City |
Shortland Street Private Box 69 Shortland Street Auckland Central Auckland 1010 |
| Auckland City |
Victoria Street West Private Box 151 Victoria Street West Auckland Central Auckland 1010 |
| Auckland City |
Wellesley Street Private Box 24 Wellesley Street West Auckland Central Auckland 1010 |
| Auckland City |
5 Ronwood Avenue |
| Auckland City |
Highbrook Box Lobby 122 Kerwyn Ave Highbrook Industrial Estate East Tamaki Auckland 2013 |
| Hamilton City |
Waikato Mail Centre ADM 536 Anglesea Street Hamilton Central Hamilton 3204 |
| Bay of Plenty - Tauranga |
Tauranga Mail Centre 65 Chapel Street Tauranga 3110 |
| Bay of Plenty - Tauranga |
Seventh Avenue 399 Cameron Road Tauranga 3110 |
| Bay of Plenty - Rotorua |
Rotorua Mail Centre ADM 4 Waterford Street Mangakakahi Rotorua 3015 |
| Napier |
Hawkes Bay Mail Centre 136 Taradale Road Pirimai Napier 4112 |
| New Plymouth |
Taranaki Mail Centre King Street New Plymouth Central New Plymouth 4310 |
| Wanganui |
Wanganui Mail Centre 60 Ridgway Street Wanganui Central Wanganui 4500 |
| Manawatu - Palmerston North |
Palmerston North Central 328 Church Street Palmerston North 4410 |
| Manawatu - Feilding South |
8 Manchester Square Feilding 4702 |
| Lower Hutt |
Te Puni Boxes 47 The Esplanade Petone Lower Hutt 5012 |
| Wellington City |
New Zealand Post House 7 Waterloo Quay Wellington 6011 |
| Christchurch City |
Christchurch Box Lobby 67 Cashel Street Christchurch 8013 |
| Timaru |
Timaru Take Note 21 Strathallan Street Timaru 7910 |
| Dunedin |
Dunedin PostShop 243 Princes Street Dunedin Central Dunedin 9016 |
Terms and conditions
- In these Terms and Conditions, "you" means the PO Box or Private Bag holder(s) named in the Application. "We" means New Zealand Post Limited and our successors, assignees and authorised agents. "Our" and "us" have corresponding meanings.
- If you hold a PO Box or Private Bag with us, these Terms and Conditions will apply. When we refer to the Contract, we are referring to these Terms and Conditions and your Application for PO Box/ Private Bag.
- The Contract is for the rental period specified in the Application.
- You must notify us immediately in writing if any of the information specified in the Application changes, for example, changes to your address or phone number.
- The rental fee for this service is payable in advance, is not refundable and, with our written consent, is able to be transferred to another PO Box or Private Bag holder. The rental fee is set out at PO Box & Private Bags
- We may charge you other fees for this service. These fees are set out at PO Box & Private Bags. We may change the amount of those fees or impose new fees as long as we give you 30 days’ notice in writing.
- For PO Boxes, we will supply you with two keys, which remain our property at all times. All keys must be returned to us if the Contract expires or is terminated, or you must pay us the cost of replacing the lock and keys.
- If the PO Box or Private Bag holder is an individual, only the person who signs the Contract will be recognised by us as the contracting party. Where the PO Box or Private Bag holder is an organisation, only that organisation will be recognised by us as the contracting party.
- Either of us may terminate the Contract at any time by giving 30 days’ notice in writing.
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We may also, by giving you notice in writing, terminate the Contract immediately or on the date specified in that notice:
- where we believe on reasonable grounds that the PO Box or Private Bag allocated to you is being used for illegal activities;
- if you don’t pay the rental fee, or any other fee or charge payable under the Contract, by the due date;
- if you don’t comply with any other obligation under the Contract; or
- if there is a dispute between joint PO Box or Private Bag holders and the dispute is not resolved within 30 days of us being given written notice of the dispute.
- If you terminate the Contract under clause 9, all mail addressed to your PO Box or Private Bag that we receive after the date of termination will, unless otherwise agreed, immediately be returned to sender. If we are unable to return the mail to the sender, it may be destroyed.
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If we terminate the Contract under:
- clause 9, 10b, 10c or 10d, all mail addressed to your PO Box or Private Bag that we receive after the date of termination will, unless otherwise agreed, be held at the local New Zealand Post outlet for 30 days from the date that the Contract is terminated. If you do not collect your mail during this period, we will return it to the sender. If we are unable to return the mail to the sender, it may be destroyed ; or
- clause 10a, all mail addressed to your PO Box or Private Bag that we receive after the date of termination will, unless otherwise agreed, immediately be returned to the sender. If we are unable to return the mail to the sender, it may be destroyed.
- If there is a dispute between joint PO Box or Private Bag holders, we may refuse to deliver mail to that PO Box or Private Bag until the dispute is resolved. If we terminate the Contract under clause 10d, we will return all mail to the sender. If we are unable to return the mail to the sender, it may be destroyed.
- If you want to resume a PO Box or Private Bag service after the Contract has expired or been terminated, you will not necessarily be allocated the same PO Box or Private Bag address and will be required to enter into a new contract.
- We may change any term of the Contract, including relocating the PO Box or Private Bag and changing the frequency of mail delivery, by giving you 30 days’ notice in writing.
- Unless we agree in writing, you must not allow anyone else to use the PO Box or Private Bag allocated to you.
- You must promptly return to us any mail that is not addressed to you.
- You must collect your mail at least once a month. If you do not, we may return uncollected mail to the sender. If we are unable to return the mail to the sender, it may be destroyed.
- It is your responsibility to check your mail for oversized, unpaid, shortpaid and signature required items. These will be available for you to collect during normal box lobby opening hours. You are responsible for paying any outstanding postage and returning to us the signature required receipts from these items. Signature required items that have not been collected after 30 days, unless specified differently on the item, will be returned to the sender. If we are unable to return the mail to the sender, it may be destroyed.
- If the addressed mail you receive, other than parcels, regularly exceeds the capacity of your PO Box, we may require you to apply for a PO Box with a larger capacity or a Private Bag and to pay us the rental fee that applies to that PO Box or Private Bag.
- If you tell a third party your PO Box or Private Bag address, you must ensure that the address you specify meets our addressing standards set out at How to address mail.
- Information on our liability to you for loss or damage to, or delay in the delivery of, any item is set out in our Public Contract and Postal Users' Guide. These are available for reference at New Zealand Post retail outlets and in the Postal user guide (PDF - 1.65mb).
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If the rental period is three months:
- you must pay the rental fee for the first three month period in advance prior to the commencement of the Contract. You may make this payment at the PO Box lobby where your PO Box is located, at a PostShop store or at other selected New Zealand Post retail outlets or PO Box lobbies.
- the Contract will be renewed automatically if you pay the rental fee for the subsequent three month rental period by direct debit one month before the expiry of the current rental period. At least 10 days prior to the due date for your first direct debit payment we will provide to you in writing details of the payments you will need to make, a payment schedule, confirmation of your banking details, the completed direct debit authority form, the conditions of authority, and a copy of these terms and conditions.
- payment for subsequent rental periods will be direct debited one month before the expiry of the current rental period.
- if we do not receive the rental fee by the due date because the direct debit you have arranged is dishonoured, we will attempt a second direct debit within 7 days. If the direct debit is dishonoured for a second time you must arrange for the payment to be received by New Zealand Post prior to the end of the rental period, by calling our Billings team on 0800 838 839. If by the end of the rental period we have not received the rental fee, the Contract will be terminated and your PO Box closed in accordance with clause 10(b).
- we will provide an annual invoice to you if you request one.