Frequently asked questions

What is RedClick?

RedClick is an electronic parcel and courier lodgement tool. It replaces handwritten sending documentation with computer generated labels, forms and courier tickets.

What is “sending documentation”?

Sending documentation refers to any paperwork that is required to send an item across an international border. This can include consignment notes and commercial invoices.

Which New Zealand Post services can I access through RedClick?

The following services can be accessed through RedClick:

• International Express
• International Economy Courier
• International Air
• International Economy
• ParcelPost
• ParcelPost Fast
• ParcelPost Tracked

What are the advantages for my business?

By using RedClick your organisation will save time and resource because you will no longer have to complete sending documentation by hand.

This means:

• simplified invoice reconciliation
• access to, and searching within, your sending history
• cost centre allocation
• single label sending for lighter weight items (includes the customs documentation and sending information on the one label)
• a personalised address book listing your editable sender data.

Will it cost me anything to access RedClick?

There will be no cost to you to access the RedClick system. Your standard postage rates under your contract with New Zealand Post will apply to any lodgement you send through RedClick.

What can I do once I have logged on?

Once you have logged on you will be able to create sending documentation, search previous
lodgements and produce a detailed activity report.

Is there a RedClick user guide?

Yes, you can find the RedClick user guide online.

Who will have access to and be able to use RedClick?

We will provide a master account for your organisation. Through this account, a designated person or department will be able to create as many internal accounts as you require. Your organisation will be solely responsible for your account’s security and user access within your organisation.

Will I need to upgrade my IT resources?

This should not be necessary. RedClick is an internet based application. RedClick operates effectively through most common internet browsers (Internet Explorer, Firefox and Mozilla). Please note there are some specific settings your browser will require (Cookies and Java).

Will I need to upgrade my printer?

This should not be necessary. However, we do ask that you use a printer that has a high print quality to ensure that our mail and courier scanners can read any barcodes or labels printed.

Is my data secure?

Your data is being stored in the United Kingdom on a secure and reliable server network, managed by British Telecom. Your data is protected by both New Zealand and United Kingdom data privacy laws.

Are there any terms and conditions associated with using RedClick?

Yes. Before you use RedClick it is important that you read and understand the terms and conditions. A copy of the terms and conditions can be found at www.nzpost.co.nz/redclick.

Each time you log on a pop up box will appear asking you to accept the RedClick terms and conditions. If you do not accept you will be unable to place lodgements and should stop using RedClick.

Is RedClick reliable?

The platform from which RedClick operates is widely in use overseas. It has been rigorously tested and is monitored closely by New Zealand Post.

Will we need to change how we do things overnight?

No. We recognise that it may take some time for your organisation to fully incorporate using RedClick to place your lodgements. There is no requirement for you to use RedClick.

If I need more information who should I contact?

If you need further information about RedClick please contact your New Zealand Post Account Manager, email redclick@nzpost.co.nz or call us on 0800 424 805 during New Zealand business hours
(Monday - Friday, 9am – 5pm).

When using RedClick, who is a Super User?

A Super User is a person or department within your organisation that manages your organisation’s RedClick account.

What do I need to attach to my parcel when using RedClick for sending internationally?

Please refer to the table below for detail on what accompanying documentation is required and when.

How many parcels can I create documentation for at a time using RedClick?

You will only be able to create documentation for one parcel at a time unless you are using RedClick’s bulk upload functionality.

How does RedClick's bulk upload function work?

When a specially configured spreadsheet file (.csv format) is uploaded, RedClick will use the information provided to produce the required documentation. Each line within the spreadsheet represents a new lodgement. RedClick is able to create up to 2500 lodgements at once from the one document. It is also possible to configure RedClick for XML upload.

What is the difference between a pro forma invoice and a commercial invoice when using RedClick?

A pro forma invoice and a commercial invoice are different versions of the same documentation. When sending internationally, if a lodgement needs an invoice attached to it, RedClick will prompt you and offer to create a pro forma invoice. If your organisation has its own commercial invoice you can use this instead.

Is there a signature printed when using RedClick?

Yes, on the top left of the main RedClick form is a field labelled “signature to print”. The information that is entered in this field will be printed as a text based signature on any consignment notes or other relevant documentation that is produced, in lieu of a handwritten signature. This complies with international sending requirements.

Does RedClick keep a record of all the parcels I've sent?

Yes. RedClick will keep a six month history of all your completed parcel or courier activities from the date of lodgement.

How do I access addresses from my address book in RedClick?

Each address is assigned a unique code by the RedClick user within your organisation who first enters it into the address book.

When placing a lodgement, simply enter that code into the address book screen and the address sections of the form will be auto filled by RedClick.

If you are unsure about what the unique code is, click on the address book icon on the lodgement form which will allow you to search your address book for a specific address entry.

Who can access my organisation's address book in RedClick?

The level of access a user has to your public address book depends on the permission level given to them by your organisation’s account administrator (Super User). If permitted by your Super User, a user will be able to access all of the addresses in your organisation’s public address book. The public address book is only available to RedClick users from your organisation.

A private address book can only be accessed by the user who created it. We recommend that if your organisation has multiple users sending to the same list of addresses, that the addresses are saved in a public address book.

I'm having problems logging on to RedClick, what can I do?

Double check that the details you are attempting to log on with are current, that the caps lock is not on (your password is case sensitive) and that your computer is connected to the internet.

If you find you still cannot log on, there may be an issue with the configuration of your system. Below the Enter Password box is a link to a utility that will test your system to determine if it is correctly setup to work with RedClick.

If any of the results come back as “failed”, follow the simple instructions available in the Online Help to correctly configure your system.

If the problem persists, please email redclick@nzpost.co.nz or call 0800 424 805 during New Zealand business hours (9am-5pm), to check the status of your RedClick account.

Why isn't the international service I selected available in RedClick?

Not all of New Zealand Post’s services are available to send to every country. Additionally, some services have weight or value restrictions.

RedClick will automatically offer you the appropriate sending options based on the lodgement information that you have entered. This ensures that the service you select is available to meet your sending needs.

For international items, what does RedClick define as a Small Parcel and a Large Parcel?

RedClick will determine whether your item meets the product requirements of a Small Parcel or a Large Parcel.

• Small Parcel
  A Small Parcel is any parcel weighing less than 2kg and valued at less than $250.
  The Small Parcel service does not offer tracking or additional cover.
  A Small Parcel has a maximum length on any one side of 600mm. Maximum length, plus width, plus depth, cannot exceed 900mm.
  When sending a Small Parcel you are only required to attach the smaller (OS008a) customs declaration.
   
• Large Parcel
  A Large Parcel is any parcel weighing over 2kg, or one that exceeds any of the restrictions governing small parcels.
  A Large Parcel has a maximum length on any one side of 1.05m. The combined size of the parcels length plus girth cannot exceed 2m.
  When sending Large Parcels, two copies of the consignment note (CN23) will need to be attached.