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Contact list

You can contact us by phone, email or post. Our phone line is open 8am to 5.30pm Monday to Friday and 9am to 12pm on Saturdays, excluding public holidays. We aim to reply to email enquiries by 5pm the next working day.

General enquiries

For all postal enquires including damaged items, redirections, holds, disputed delivery items and general business enquiries.

Email

Email us - we’ll get back to you by 5pm the next working day.

Phone

Within NZ: 0800 501 501
Outside NZ: +64 9 367 9710

Postal address

Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045

For missing item enquiries, use our Customer Enquiry Form


CourierPost enquiries

Within New Zealand

0800 COURIER (0800 268 743)

Outside New Zealand

+64 9 367 9710

Postal address

Customer Service Centre
New Zealand Post
PO Box 90242
Auckland Mail Centre
Auckland 1142


International courier enquiries

When sending by International Express or Economy Courier.

Email

Email us.

Phone

Within NZ: 0800 73 63 53
Outside NZ: +64 9 367 9710

Postal address

Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045

 


Prezzy Cards

Phone

0800 450 509


Stamp and coin collecting

Phone

Within and outside NZ: +64 6 349 1234
0800 STAMPS (782677)

Fax

Within and outside NZ: +64 6 345 7120

Postal address

Collectables and Solutions Centre
Private Bag 3001
Wanganui Mail Centre
Wanganui 4540


Media enquiries

 

Postal address

Customer Service Centre
New Zealand Post
Private Bag 39990
Wellington Mail Centre
Lower Hutt 5045


Jobs at New Zealand Post

If you'd like more information about working at the New Zealand Post Group, please contact the recruitment centre nearest you:

Auckland Recruitment Centre

Postal address

Auckland Recruitment Centre
Highbrook Facility
122 Kerwyn Avenue
East Tamaki
Manukau 2013

PO Box 204 500
Auckland 2161


Wellington Recruitment Centre

Postal address

Wellington Recruitment Centre
Level 9
New Zealand Post House
7 Waterloo Quay
Private Bag 39990
Wellington Mail Centre
Lower Hutt 5045


Christchurch Recruitment Centre

Postal address

Christchurch Recruitment Centre
Level 1, Christchurch Mail Centre
145 Orchard Road
Christchurch Airport
Christchurch 8053

Private Bag 55055
Christchurch Mail Centre 8154


Official information

Official information requests are made under the Official Information Act and usually concern the release of information held by New Zealand Post as a State Owned Enterprise. Requests for information under the Official Information Act should be directed to the relevant part of the business in the first instance. For additional assistance contact our oia.officer@nzpost.co.nz.


Personal information and privacy

For questions about your personal information that may be held by New Zealand Post, you should contact the relevant part of the business. To report a privacy issue please contact our privacy.officer@nzpost.co.nz.


Website enquiries

For enquiries or feedback about this website email us.