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Frequently Asked Questions

Search our collection of common questions we've provided answers for around sending and receiving mail as well as other New Zealand Post products and services.

  • What is Community Post?
  • Will business customers need to change their addressing database once the new Auckland Council region is formed on 1 November 2010?
  • Will there be any changes to postcodes in Auckland following the formation of the new Auckland Council region?
  • When will the online address and postcode finder be updated to incorporate changes to Auckland after November 2010?
  • Is New Zealand Post responsible for determining addresses?
  • Will suburb and town names change in the new Auckland Council region?
  • What will happen if we use the previous city names on mail destined for Auckland (for example North Shore City)?
  • How is the database updated and how often?
  • What is International Express Courier?
  • Is there online tracking, delivery confirmation & signature required available for ParcelPost?
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