Managing my customers

If you’re looking for smart ways to manage your customer databases, send day-to-day communications and handle fulfillment, you’ve come to the right place.

Fulfilment and day-to-day communications

  • Sending letters using postage-included envelopes can be cheaper than an envelope and a stamp. They come in Standard Post, FastPost, BoxLink and International Air, in convenient bundles of 50, 100, 250 and 500.
  • Sending parcels with ParcelPost Tracked is an economic alternative to couriers. There are no extra costs for fuel or for delivery to rural areas, and we deliver to New Zealand Post PO Boxes and Private Bags.
  • Sending to PO Boxes from your own PO Box is very cost-effective with BoxLink which offers next day delivery. For parcels there’s ParcelPost PO Box Priority – also with next working day delivery.

Making sure you deliver

  • Ensure your items reach their destination and are delivered as efficiently as possible with tips on how to address your mail correctly. To find any address or postcode in New Zealand use our easy address and postcode finder
  • Missing items are rare but nobody’s perfect. Please contact us if you have any questions about missing, delayed or damaged items.
  • Make sure you're covered before you send items by post or courier it pays to check the compensation limits of each service. If you’re sending valuable or high-risk items you can purchase additional cover, just in case.
  • Changing addresses is easier with change my address This handy online tool allows you to tell your customers if you’re changing location, and gives your customers a way to tell you if they’re moving.

Building customer loyalty

  • Promote your brand or product with Personalised stamps You can also create professional quality cards for any occasion with Send a Card an online tool that lets you design, print and send with the click of a button.
  • For gifts and incentives with a unique New Zealand flavour, Real Aotearoa has a range of high-quality art pieces and handcrafted items. You may also want to check out our comprehensive collections section with hundreds of stamps and related products. Or give the ultimate gift with PrezzyCard gift cards that you can load with anything from $25 to $500. They’re perfect for staff incentives, prize draws and rewards.

Using data to your advantage

  • Managing your customer’s details can be a daunting task – so let us handle your database management for you. We can store data securely and in accordance with the Privacy Act, plus act as a one-stop analytical marketing service by keeping track of your communications. For example, we can tell you what offers you’ve made to who and how they responded.
  • Mailing lists can help you reach new customers and learn more about your existing ones. We have a full range of data products and lists and can help you make the most of them.
  • In-depth customer profiling and segmentation is easy with Genius It provides the information you need to achieve a better return on investment by helping you to market to the right people in the right places.
  • Application Developers can get Inspiration, case studies and tracking app data at our Developer Centre You can also find out about our latest application programming interfaces and get information about integrating your apps with New Zealand Post.

Just for business

  • For tips and information, case studies and inspiration, subscribe to redline our free magazine for businesses.
  • Enjoy professional business services through Kiwibank Business Banking including business coaching and free legal advice.