If you need a short term mailing address of up to three months, use our Counter delivery service located at your local PostShop and some PostCentre outlets.
Visit your local PostShop to organise for your mail sent via our delivery network to be held by Counter delivery.
Counter Delivery locations
the sender has requested a shorter period of time
the item is a ParcelPost, RegisteredPost or CourierPost item. These are returned to sender after 14 days
you have been receiving the Counter delivery service for more than three months or New Zealand Post has given you notice that the service is being terminated and that notice period has expired - these items will be returned to the sender immediately.
Terms and conditions
The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.
Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.
The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore. The required postage and specifications are subject to change.
Compensation, prohibited & high risk items
Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about Compensation, high risk & prohibited items.
ParcelPost and PostShop are trade marks of New Zealand Post Limited.