Rate Finder help

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International Rate Finder help

Having problems or have questions with the Rate Finder or pay to post online? Try our help below, and if you’re still stuck phone us on 0800 501 501.

Rate Finder

Pay online to post

‘I’m sending to’ address field

This field is optional. If you leave this field empty the Rate Finder will show rates for sending ‘Nationwide’, ‘Within island’ and ‘Across town’ from your sending address. This is ideal for online traders quoting postage rates on their auction listings.

Weight slider

The weight slider shows our weight increments. In many cases we don’t need an exact weight when sending within New Zealand - for instance, if your package of 5cm x 10cm x 2 cm weighs 6kg or 9kg, the weight will be charged by the weight bracket your parcel fits within.

If your parcel weight sits right on the bracket, for example 3kg, this would then fit in the 1.5kg to 3kg bracket. If your parcel weighs 3.1kg this would then fit in the 3kg to 5kg bracket.

Dimensions

Enter the three dimensions of your parcel (height, width and depth) into each of the dimensions field in any order. We don’t mind which measurement goes into which dimension field, as long as we have all three we can calculate your parcel volume.

Postage only

'Postage only' means the postage rates shown do not include packaging. So you’ll need to package your parcel yourself (or buy separate packaging) and then attach the postage before sending.

Postage included

'Postage included' means the postage rates shown are for both the packaging and the postage in one. So you can pop your parcel straight into the prepaid bag or envelope and you’re ready to send.

Show only tracked

This tick box works as a filter, if you select ‘Show only tracked’ it will only show you rates for tracked options. Find out more about Tracking within New Zealand.

Sorting results by speed and price

If you have a preference of speed or price when sending your parcel you can sort your results based on these. Simply click the ‘Delivery target’ or ‘Price’ column headings and the results will sort accordingly.

Across town

Across town postage rates are for sending your parcel from and to an area in your town or city, but within specifically defined boundaries. Eg. Albany to Auckland city.

If the destination you’re sending to is outside this boundary it is generally considered a ‘Within island’ postage rate.

View in more detail what areas of your town or city is within the ‘Across town’ boundaries.

Within island

Within island postage rates are for sending your parcel to a destination within the same island you’re sending from. Eg. Auckland to Wellington.

If the destination you’re sending to is across islands it is generally considered a ‘Nationwide’ postage rate.

View in more detail what the ‘Within island’ boundaries are:

North Island zonal boundaries (PDF - 360kb)
South Island zonal boundaries (PDF - 320kb)

Nationwide

Nationwide postage rates are for sending your parcel from and to anywhere within New Zealand. For example if you’re sending across islands from the North Island to the South Island. Eg. Wellington to Christchurch.

In most cases you would only choose a ‘Nationwide’ postage rate if you were not sending ‘Across town’ or ‘Within island’ as explained above.

What is pay to post online?

This service allows customers to create, print and pay (via credit/debit card) postage for sending tracked and untracked parcels within New Zealand. Once postage has been printed all you need to do is attach it to your parcel and drop it off in one of the new posting boxes or hand it over the counter at your local PostShop, just like you can do now with prepaid parcels.

When can I use pay to post online?

Any time you want to send a parcel within New Zealand and have access to a computer and a printer.

‘Add to cart & create another’

This button allows postage to be added to your cart and then create another request to add further postage to your cart. This way you can purchase postage for multiple parcels in one order, so you only have to go through the checkout process once.

Updating your postage

If you’ve made a mistake and chosen the wrong postage option or entered the wrong details you’ll need to chose another postage option.

You can either click the ‘Start over’ link on the ‘Postage details’ step or ‘Update cart’ if you’re in the checkout.

To update postage in your cart,  you need to remove the wrong postage from your cart and then start again.

Why can’t customers pay using their New Zealand Post account (TPID)?   

Pay to post is a consumer product. Our business customers with credit accounts can use our RedClick service to send parcels using a New Zealand Post (TPID) account. A TPID is the account number that you would have been given by New Zealand Post when you became a business account holder. Find out more about our RedClick service.

What can I print my postage onto?

You can print your postage onto a piece of A4 paper and securely attach it to your parcel using cellotape or glue. You may also print onto a shipping label.

Storing your postage online

If you don’t download and print your postage straight away you can still access it at a later date. We will send you an order confirmation email with the postage attached and also keep it in your order history (My account > Orders). You can access this when you’re logged in. Postage is valid for use once only.

Where to post your parcel

At your local PostShop, or New Zealand Post retail outlet, through a posting box slot (if it fits through the slot) or at one of our new parcel posting box locations, which have a larger slot for bigger parcels.

Tracking

If you chose a tracked postage option then we will add your parcel tracking number to our tracking tool. From here, your parcel will be remembered and you can share your tracking details and/or subscribe to alerts.

Downloading your postage

If you’re having any issues downloading your postage, try our Adobe instructions below, and if you’re still having trouble contact the Customer Service Centre on 0800 501 501.

Adobe

Having problems opening the PDF file?
You need Adobe Acrobat or Adobe Reader installed and enabled to view your postage.

If you don’t have Adobe Acrobat or Adobe Reader installed
You can download here, Adobe help or carry on reading below.

In Adobe Reader, choose Edit > Preferences (Windows/UNIX) or Acrobat > Preferences (Mac OS), and select Internet under Categories.

Display PDF in Browser
Displays any PDF opened from the web in the browser window. If this option is not selected, PDFs open in a separate Acrobat window. On Mac OS, if you have installed versions of Adobe Reader and Acrobat, you can select which application and which version to use. This option isn’t available for UNIX, however browser preferences can be set in Edit > Preferences and select Internet under Categories, then either type the following path or browse to /usr/bin/firefox and then click OK.”

Feedback

As pay to post online is a new service we would appreciate your feedback.

Terms & conditions

Read our full pay to post online Terms and conditions.