Tracking means you can track the progress of your parcel(s) using the unique barcode. Every time your parcel is scanned, the parcel status will update until it has been delivered.
- Entering your tracking numbers
- Tracking details and features
- Logged in features
- Parcel status
- Other ways to track your parcel
- Contact us
You can either type or paste your tracking numbers into the ‘Enter your tracking number(s)’ form.
Your tracking number should look something like this: ‘AA123456789NZ’, or for Courier parcels, something like this: ‘1005410001051701ASH003JS’.
- For non-courier parcels, check there are two letters at the beginning and end of your tracking number.
- If you’re entering more than one tracking number you need to make sure each one is separated by a comma or a new line.
- Then hit ‘Track parcel(s)’ and our tool will start retrieving your parcel status.
You can also create a link directly to your tracking results, or multiple tracking results. Handy if you want to let others know the status of your parcel.
Use the format: 'http://nzpost.co.nz/tools/tracking-new?trackid=<tracking number 1>,<tracking number 2>' etc.
Once you’ve entered your tracking number(s), you’ll see a table of results giving details of you’re tracking number. You’ll also see other features and functions, some that can only be used when you’re logged in.
The tracking number you have searched for.
The current status of your parcel when it was last scanned.
When the parcel was last scanned to give the current status.
Scan history of your parcel. You can see when it was scanned and each of the status changes.
Red delete button
By selecting any tick box you can delete a tracking number from your results list. When you are logged in we save all the numbers you have tracked, so this is handy if you want to delete any old or incorrect numbers from your list.
By selecting any tick box you can refresh a tracking number from your results list. Handy if you want an up-to-the-minute update of your parcel status, without having to re-enter into the tracking form.
If you're logged in you can also use these added features:
Remember previous tracking results
If you login or create a new account with us, then whenever you’re logged in we will save any parcels you track on the tracking page. This means when you want to find out the parcel status, you can look at the results and you won’t need to re-enter any tracking numbers.
Add a parcel name to your item
You can give your parcel a name so you can easily tell which parcel it is - just use the ‘Add name’ button. When you’re logged in we will then save your tracking number and parcel name.
Subscribe to tracking alerts
You can subscribe to receive tracking alerts for your parcel via email - just use the ‘Subscribe to alerts’ button. Every time your parcel is scanned we will send you an alert (email) until we notify you otherwise, or your parcel is delivered.
You can subscribe to alerts for as many parcels as you like (just tick each of the boxes) and easily unsubscribe at any time from the email alerts.
Share tracking details via email
We can send an email to someone on your behalf to notify them of your parcel tracking number and parcel name - just use the ‘Share’ button. From there, they can check the current status of the parcel and/or subscribe to alerts.
You can let someone know the tracking number for more than one parcel, just tick each of the boxes.
Link to your Trade Me account and name items based on your auctions
You can link your New Zealand Post account with Trade Me to name your tracked parcels based on your recently won or sold auctions. You’ll also be able to share your parcel tracking numbers and details with the other Trade Me member involved in your auction.
By allowing Read and Write access to your Trade Me account, the NZ Post website is able to:
- display information on auctions that have been won or purchases made once you have entered the parcel tracking number onto the tracking page.
- put your feedback onto the appropriate auction page if you submit feedback for a parcel on the tracking page.
Linking your NZ Post and Trade Me accounts does not give NZ Post access to login to your Trade Me account, change any personal details or bid on auctions.
We request the minimum amount of data required so we can provide you with this service. We will never supply this data to anybody else.
You can unlink these accounts at anytime. Simply go to your ‘My Trade Me’ tab at trademe.co.nz and delete the connection to the New Zealand Post application under ‘More options > My applications’.
Share tracking details with a Trade Me member via email
If you’re linked to Trade Me, we can send an email to the buyer or seller of your Trade Me auction notifying them of your tracking number and parcel name.
You just need to link the relevant tracking number to the correct auction - just select ‘Add name’ and starting typing your auction name. Once you’re linked up, use the ‘Trade Me share’ button.
You can also send a copy of the email to yourself so you know what’s been sent to the buyer/seller. From there they can check the current status of the parcel and/or subscribe to alerts.
Unfortunately a status for parcel results does not always use the same terminology. But we endeavour to scan your parcel at the following points in transit as a minimum:
Tracking within New Zealand
- If your item is lodged at a PostShop we will scan it when we receive it. Post Centres and Rural Delivery drivers may not be able to provide an acceptance scan.
- In the unlikely event that your item is misdirected, we will scan it at that destination and then forward it to the correct destination.
- When we are about to deliver your item we will scan it at our depot.
- Upon the safe delivery of your item it will receive a final scan.
- If your item is lodged at a PostShop we will scan it when we receive it.
- Upon outward processing as it leaves New Zealand.
- Upon arrival in its destination country.
- Upon the safe delivery of your item it will receive a final scan.
Depending on the service and destination, additional tracking steps may be available for your parcel, including handovers to and from Customs, release from overseas processing to delivery and attempted delivery.
Invalid tracking number
This means the number you have entered is using an incorrect format, try again using the correct format: ‘AA123456789NZ’, or for Courier parcels, something like this: ‘1005410001051701ASH003JS’.
‘Not yet tracked’
If your parcel status says ‘Not yet tracked’ the number you have entered is a valid tracking number but hasn’t been scanned into the system yet. Please try again at another time.
Still not sure?
If you are unsure what the status means for your parcel and would like to find out more please contact our Customer Service Centre on 0800 501 501.
Note: Our Tracking service displays information collected by New Zealand Post, CourierPost and other international postal services and service providers. We cannot control the quality of the tracking information provided by other international service providers. Dates and times displayed can be affected by time zone differences.
iPhone app - download our app for free, then track parcels and find your local PostShop and KiwiBank straight from your iPhone with the New Zealand Post app.
Twitterbot - receive Twitter alerts every time your parcel changes status.
Google spreadsheet - perfect for Tracking lots of parcels at once using our Tracking API.
Mobile site - track your parcel from your mobile on our mobile site m.nzpost.co.nz
If you still have some questions about Tracking contact our Customer Service Centre on:
- International Express and International Economy Courier parcels (your tracking number will start with the letters EP, EE or ED) — call 0800 736 353
- Other international parcels and ParcelPost Tracked parcels — 0800 501 501
- Ready to Go and CourierPost parcels — 0800 268 7437.