Tracking internationally

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Tracking within New Zealand

Find out at what points we track your item from lodgement to delivery when sending a tracked item to an international destination.

Tracking means you may track the progress of your item with our online Tracking tool using the unique barcode. Our international sending services that provide tracking are:

For international services, we will endeavour to track your parcel at the following points as a minimum:

  1. If your item is lodged at a PostShop we will scan it when we receive it.
  2. Upon outward processing as it leaves New Zealand.
  3. Upon arrival in its destination country.
  4. Upon the safe delivery of your item it will receive a final scan.

Depending on the service and destination, additional tracking steps may be available for your parcel, including handovers to and from Customs, release from overseas processing to delivery and attempted delivery.

If you wish to obtain information on the tracking steps available for your item, please contact our Customer Service Centre on 0800 501 501.