COVID-19 updates

Due to COVID-19 restrictions and increases in parcel volumes, we have delivery delays of up to 6 working days in Hamilton, 3 working days in Auckland, and 1 working day across the rest of NZ.

If you are in Hamilton please do not call unless your parcel has been delayed longer than 10 working days, or 5 working days for the rest of NZ.

COVID-19 updates

Due to COVID-19 restrictions and increases in parcel volumes, we have delivery delays of up to 6 working days in Hamilton, 3 working days in Auckland, and 1 working day across the rest of NZ.

If you are in Hamilton please do not call unless your parcel has been delayed longer than 10 working days, or 5 working days for the rest of NZ.

Personal FAQs

General

Yes. NZ Post will continue to operate and deliver mail and parcels to you in all Alert Levels.

For the most up to date information on deliveries within NZ please see our Domestic delivery updates.
For the most up to date information on deliveries from overseas please see our International delivery updates.

Alert Level 2 and 3

Yes, all deliveries, pickups and collections will be contactless during Alert Level 2 and 3.

If you are expecting a delivery or have organised for a courier pickup, our NZ Post courier drivers will arrive at your home and let you know that they are there (knock on door).

Our driver will then practice the appropriate social distancing measures – standing 2-metres away from you (or as far back as is safe) – and wait for someone to answer the door.

They will then ask for your name which they will then record on their handheld device as proof of delivery, signing for the parcel on your behalf. The person receiving the parcel will not have to sign for the delivery directly.

They’ll place the parcel down in front of them to complete the delivery.

If no-one comes to the door and there is no Parcel Leave service in place, the courier driver will follow the standard process, which is to leave a card which will provide details on how you can get your item.

No. To minimise the risk of contracting or spreading COVID-19, we’ve enabled contactless delivery in Alert Levels 2 and 3.

This means signatures are not required for parcels.

NZ Post Retail Outlets and Box Lobbies

Alert Level 2 and 3

Under Alert Level 2 and 3, most NZ Post stores are open though opening hours may be different to normal. 
You can find the latest information around which stores are open by using our NZ Post store locator.

Learn more about online sending options.

Under Alert Levels 2 and 3, most of our stores are open for you to pay your bills and manage your vehicle services, although opening hours may be different to normal.

You can find the latest information around which stores around open by using our NZ Post store locator.

Alert Levels 2 and 3

Yes. Under Alert Levels 2 and 3, NZ Post Box Lobbies will remain open for PO Box clearance but some may have reduced service operating hours. NZ Post will continue to deliver to Box Lobbies, however sorting times may vary.

Some of our box lobby counters are open in Alert Levels 2 and 3, though opening hours may be different to normal. Check your local lobby for details.

Sending

Yes, under all Alert Levels you can continue to send mail and parcels within New Zealand and overseas. You can do this by:

Please note – you must print a label with the correct postage amount and attach to your parcel. We cannot accept parcels without postage.

Select our courier service, book a courier pick up, and we’ll pick up your parcel too. Please note this service may take a little longer at this time.

If you have already put a courier ticket or label on your parcel you can book a pickup online or by calling us on 0800 501 501

  • Visiting one of our open NZ Post stores

Most NZ Post stores are open in Alert Levels 2 and 3.  You can find the latest information around which stores are open by using our NZ Post store locator.

Note: You can also attach stamps and post your item in a local post box which will continue to be cleared regularly. Stamps are available from supermarkets, some pharmacies and convenience stores, or if you want large quantities, you can buy stamps on our website.

Please do not send items to businesses that are closed.

If you sent or were waiting for a parcel that was being delivered to a business that was closed in Alert Levels 3 or 4, you may now be able to redirect this item to a new delivery address online using our Tracking tool

If a redirection is not available, please contact our Customer Care team on 0800 501 501

Receiving

You can check the most up to date status of your parcel delivery using our online Tracking tool.

Due to COVID-19 restrictions and increases in parcel volumes, we have delivery delays of up to 6 working days in and out of Hamilton, 3 working days of Auckland and 1 working day across the rest of NZ.

If you are in Hamilton, please do not call unless your parcel has been delayed longer than 10 working days, or five working days for the rest of NZ.

For regular updates please see our Domestic and International delivery update pages.

Some of our parcel collection locations are open in Alert Levels 2 and 3, though opening hours may be different to normal.

You can find the latest information around which locations are open by using our NZ Post store locator.

If the location you requested your parcel be sent to is closed, then please check our online Tracking tool to see if redirection of your parcel is possible at this time.

Unfortunately, due to lockdown restrictions, some parcels will be unavailable for redirection, redelivery or collection until restrictions have eased.

If you have been left a card advising you missed a delivery, please follow the instructions on the card to organise your parcel to be redelivered or redirected.

While contactless delivery is in place for all deliveries under Alert Levels 2 and 3, you can still help us minimise contact by using Parcel Leave.

This allows us to sign for the parcel delivery on your behalf and leave it in a safe place at your property. Parcel Leave limits the amount of contact between you and our people.

YouShop

Yes, you can still use YouShop in all Alert Levels.

Please note that due to the impact COVID-19 has had on international freight, our YouShop shipping rates and delivery timeframes have temporarily changed. Find out more on YouShop.

Business FAQs

As an essential service, NZ Post will continue to deliver nationwide. The current Alert Levels mean we are operating with some restrictions which are causing delays.  

We are working hard to process significantly more parcels than usual and have set up temporary processing sites, processing parcels 24 hours a day, as well as bringing on additional processing and delivery staff. 

To help maintain an efficient flow of items through our network, we are actively managing our pick-ups so that we don’t have excess parcels in our network.  

For the most up to date information on courier pickups, parcel deliveries and service levels within NZ please see our Domestic delivery updates.

For the most up to date information on deliveries from overseas please see our International delivery updates.

Due to the significant increase in demand for parcel sending we will be working closely with our partners to actively manage the number items accepted into our network each day. This may mean that some parcels are not picked-up each day and are delayed before they enter our network. The reason this is important is excess parcels in our network will impact its efficiency and lead to further delays. We are increasing our pick-up volumes as restrictions ease and our processing and delivery capacity increases.

You can help us at this time by:

  • Setting expectations with your customers around delivery timeframes, noting that deliveries may take longer than usual
  • Organise your items for us in a “first in, first out” basis so we can easily pick up the items most important to you first
  • If you have an item that needs to be sent urgently, please use our Express services (where available)

Alert Level 2 and 3

Yes, all deliveries, pickups and collections will be contactless during Alert Level 2 and 3.
  
If you are expecting a delivery or have organised for a courier pickup, please ensure there is enough space for our people to operate safely on your premises.

Our standard procedure for contactless deliveries is for our NZ Post courier drivers to arrive and let you know that they are there (eg. knock on door).

Our driver will then stand 2-metres away from you (or as far back as is safe) and wait for someone to answer the door.

They will then ask for your name which they will then record on their handheld device as proof of delivery, signing for the parcel on your behalf. The person receiving the parcel will not have to sign for the delivery directly.

They’ll place the parcel down in front of them to complete the delivery.

If no-one comes to the door and there is no Parcel Leave service in place, the courier driver will follow the standard process, which is to leave a card which will provide details on how you can get your item.

In Auckland, where retail remains closed due to COVID restrictions, we have temporarily asked our Posties to help our Couriers by delivering more parcels than usual in critical hot spots across the region.

Posties will be allocated additional parcels in impacted areas when critical to do so. When this occurs, it is possible some mail items may be delivered in urban Auckland up to two working days later than our service standard. The rest of New Zealand continues to receive mail as normal.

If your business is temporarily closed, you can let us know by completing this form.

Please do not send items to businesses that are closed.

If you sent or were waiting for a parcel that was being delivered to a business that was closed in Alert Levels 3 or 4, you may now be able to redirect this item to a new delivery address using online using our Tracking tool. Please only redirect your parcel to a residential address, or business address that is open and accessible.

Aged Business Closed items currently being held will be fed into the network once a week (on a Saturday). At that time those with a new delivery address will be processed for delivery to their new address the following week. Those with no redirection in place will continue to be stored.

If a redirection is not available, please advise customers to call our Customer Care team on 0800 501 501

Yes, existing users can continue to use My NZ Post Business to send parcels as usual. 

Please continue to send in accordance with our pickup and delivery updates, as we continue to operate within COVID Alert Level restrictions.  

To help manage capacity, we’ve temporarily stopped taking new registrations during Alert Levels 2 & 3. 

You can register your interest here and we will notify you via email when registrations resume.

How to manage deliveries during COVID-19

Smiling woman sitting on floor looking at tablet

Send parcels online

Use our online sending tools to get quotes, create sending labels, and book pickups - all from the comfort of your home.

Box and parcels on ground next to gumboots

Provide delivery instructions

Tell us the exact spot (i.e. in the carport) to leave your non-signature required parcels, and our drivers can drop them off for you.

Man picking up a box and parcel delivered to his front door

Track parcel online

The best way to check the status of delivery is by using our online tracking tool