We are now aiming to deliver new parcels in our network in line with our usual service standards. There are still delays to international parcels arriving into NZ.
Your questions answered
We’ve temporarily extended the claim timeframes for those who didn’t receive items during COVID-19. Customers now have until 30th June 2020 or 21 days after sending (whichever is longer) to make a claim for items that were sent and not delivered during COVID-19 (from Tues 26th of March - start of Alert Level 4). This is unless other times have been agreed in writing. Note: These timeframes are for items sent using a domestic parcel service or courier service, or an international inbound/outbound courier service. It does not include international postal services.
These extended timeframes will continue to be reviewed and updated. The normal claims timeframe for non-delivery is 21 days.
To make a claim, call our CourierPost Customer Service Centre on 0800 268 743, and they will lodge an investigation.
Yes. Mail is an essential service and NZ Post will continue to pick up and deliver mail.
There is currently no change to the usual mail delivery frequency.
Yes, you can send mail and parcels within NZ and overseas.
You can buy stamps at any NZ Post retail outlet, or at some supermarkets, pharmacies and convenience stores. Please note that stock levels may vary. If you want larger quantities, you can buy them on our website.
Yes. You can do this by:
- Visiting one of our NZ Post retail outlets. Find your local store using our Postshop Locator
- Online using print postage online
- Arranging a courier to pick up your parcel, using CourierPost Send It Now
If you have already put a courier ticket or label on your parcel you can book a pickup online or by calling us on 0800 COURIER (0800 268 743).
Yes. You can do this:
- By visiting one of our NZ Post retail outlets. Find your local store using our Postshop Locator
- Online using Print Postage Online
Note: We are currently experiencing significant delays across our international network due to COVID-19. For more information, please read our International delivery updates.
We are now aiming to deliver new parcels in our network in line with our usual service standards. There are still delays to international parcels arriving into NZ from overseas. We are working to have the majority of international parcels, once received into NZ Post, delivered within 5 days. To help us help you, please only contact us for international parcel queries if it’s been more than 7 days since our Tracking tool shows ‘International arrival’.
Yes. Parcel Collect allows you to have your parcels sent directly to one of our Parcel Collect sites nationwide when you shop online or need to redirect a parcel. Find out more about Parcel Collect.
Parcel Collect is now available again in some of our NZ Post retail stores and Countdown. You can check which NZ Post retail and Countdown outlets offer Parcel Collect by using our PostShop Locator tool - search for your local store and click on ‘Services’ to see if they are offering Parcel Collect during Alert Level 2.
I missed a delivery of a parcel and have been left a card to say my courier couldn’t leave my parcel – what are my options? Can I come and pick it up?
You can help us by choosing one of our non-signature required options or using Parcel Leave, which allows us to sign for the parcel on your behalf and leave it in a safe place at your property. Parcel Leave also limits close contact between you and our people.