We're receiving high call volumes. Please only contact us if our tracking tool shows it’s been more than 5 days (10 days in Waikato and 2 weeks in Auckland) since we received your parcel.
What we’re doing to keep things moving
We’ve moved very quickly to put 24/7 shifts into place to keep your parcels moving.
Adding processing sites
We've been sorting and processing at additional and new sites to get through the backlog.
Approx. 200 extra vans and trucks moving your parcels to get them to you ASAP
More people working around the clock to minimise disruption to our customers.
We’re adhering to physical distancing measures to keep our people and customers safe.
Our teams are working hard
We know that the parcels you’re waiting for are important to you. All our people are working incredibly hard, whilst adhering to physical distancing rules, to get through the large volumes of parcels. We’ve got people from right across our business lending a hand to help process and deliver parcels for you. Rest assured that while there may be a delay, we will get your parcel to you as soon as we possibly can.
How you can help keep things moving
We're seeing a significant increase in parcel volumes. While the majority of parcels are being delivered within 3 days, some parcel deliveries are delayed by up to 5 days. Deliveries into Waikato may be delayed by up to 10 days, and by up to 2 weeks in Auckland.
To help us help you, please only contact us if our tracking tool shows it’s been more than 5 days (10 days in Waikato, 2 weeks in Auckland) since NZ Post received your parcel. We understand how important your parcels are to you and our team are working very hard to get them to you as soon as possible. Thank you for your patience as we do everything we can to keep things moving.
Find all the latest information about sending and receiving parcels and post, and how you can access our services during COVID-19 restrictions.
Find the latest updates covering business sending, receiving and logistical services, and how we can help keep you moving through COVID-19.