COVID-19 updates

We are now aiming to deliver new parcels in our network in line with our usual service standards. There are still delays to international parcels arriving into NZ from overseas. Thanks for your patience.

 
 
 
 
 

What we’re doing to keep things moving

Working 24/7

We’ve moved very quickly to put 24/7 shifts into place to keep your parcels moving.

Adding processing sites

We've been sorting and processing at additional and new sites to get through the backlog.

Additional vehicles

Approx. 200 extra vans and trucks moving your parcels to get them to you ASAP

Additional people

More people working around the clock to minimise disruption to our customers.

 

Physical distancing

We’re adhering to physical distancing measures to keep our people and customers safe.

Prioritising essentials

Getting goods to those who need them, prioritising food, pharmaceuticals & essential products.

 
 
 

Delivery update

We are now aiming to deliver new parcels in our network in line with our usual service standards. There are still delays to international parcels arriving into NZ from overseas. Thanks for your patience.

You can use our tracking tool to check details for your delivery. You can also turn on ‘delivery updates’ to get automatic updates.

 
 
 

Personal customer support

Find all the latest information about sending and receiving parcels and post, and how you can access our services during COVID-19 restrictions.

Help for business customers

Find the latest updates covering business sending, receiving and logistical services, and how we can help keep you moving through COVID-19.