COVID-19 updates

Contactless delivery and physical distancing are available on request.

COVID-19 updates

Contactless delivery and physical distancing are available on request.

Personal FAQs

General

The safety of our people and our communities is of the utmost importance to us. The medical advice we have received indicates that the risk of transmission of COVID-19 through mail and parcels is low. COVID-19 is largely transmitted by respiratory droplets, so while surface transmission may be possible there is not good evidence that this is occurring to any extent in operational environments where physical distancing, use of face masks, hygiene and safety work procedures and environmental factors are in play.

Yes.

For the most up to date information on deliveries within NZ please see our Domestic delivery updates
For the most up to date information on deliveries from overseas please see our International delivery updates

Yes, NZ Post will continue to deliver to you during all Alert Levels.

For the most up to date information on deliveries within NZ please see our Domestic delivery updates
For the most up to date information on deliveries from overseas please see our International delivery updates

Under Alert Level 1, contactless delivery is not a requirement. However, it is available upon request. Please indicate to your courier driver (when they arrive) that this is your preference.

How contactless delivery works 

If you are expecting a delivery or have organised for a courier pickup, our NZ Post courier drivers (including CourierPost and Pace) will arrive at your home and let you know that they are there (knock on door).

Our driver will then stand 2 metres away from you (or as far back as is safe) and wait for someone to answer the door.

They will ask for your name which they will then record on their handheld device as proof of delivery, signing for the parcel on your behalf. The person receiving the parcel will not have to sign for the delivery directly.

They’ll place the parcel down in front of them to complete the delivery.

If no-one comes to the door and there is no Parcel Leave service in place, the courier driver will follow the standard process, which is to leave a card which will provide details on how you can get your item.

With contactless delivery not required under Alert Level 1, signatures are required for parcels.

NZ Post stores and Box Lobbies

Alert Level 1

Yes, all NZ Post retail outlets are open in Alert Level 1. Find your local store by using Find NZ Post.

Yes, under Alert Level 1, all NZ Post Box Lobbies are open for collection of mail and parcels.

Sending

Yes, under all Alert Levels, you can send items (essential and non-essential) within New Zealand and overseas.

You can do this by:

  1. Visiting one of our open retail outlets. For the most up to date information on our stores please check our Find NZ Post tool.
  2. Online using Print Postage Online. Please note – you must print a label with the correct postage amount and attach to your parcel. We cannot accept parcels without postage.
  3. Booking a courier to pick up your parcels.

If you have already put a courier ticket or label on your parcel you can book a pickup online or by calling us on 0800 COURIER (0800 268 743)

 

Receiving parcels

You can check the status of your parcel delivery using our Tracking tool

For regular updates please see our Domestic and International delivery update pages.

Parcel collection is available in most locations in Alert Level 1. 
You can check the opening hours of the location you requested using our Find NZ Post tool.

You can help us by choosing one of our non-signature required options or using Leave my parcel, which allows us to sign for the parcel delivery on your behalf and leave it in a safe place at your property. Parcel Leave also limits the amount of contact between you and our people.

YouShop

Yes, you can use YouShop in all Alert Levels.

Please note that due to the impact COVID-19 has had on international freight, our YouShop shipping rates and delivery timeframes have temporarily changed. Find out more on YouShop.

Business FAQs

As an essential service NZ Post will continue to deliver nationwide under the current alert levels.

For the most up to date information on courier pickups, parcel deliveries and service levels within NZ please see our Domestic delivery updates

For the most up to date information on deliveries to and from overseas please see our International delivery updates

The safety of our people and our communities is of the utmost importance to us. The medical advice we have received indicates that the risk of transmission of COVID-19 through mail and parcels is low. COVID-19 is largely transmitted by respiratory droplets, so while surface transmission may be possible there is not good evidence that this is occurring to any extent in operational environments where physical distancing, use of face masks, hygiene and safe work procedures and environmental factors are in play.

Under Alert Level 1, contactless delivery is not a requirement. However, it is available upon request. Please indicate to your courier driver (when they arrive) that this is your preference.