COVID-19 updates

Contactless pick-up and delivery will continue under the Red Traffic Light setting.

Please refer to our Domestic delivery updates page for the latest information.

COVID-19 updates

Contactless pick-up and delivery will continue under the Red Traffic Light setting.

Please refer to our Domestic delivery updates page for the latest information.

Personal FAQs

General

Yes. NZ Post will continue to operate and deliver mail and parcels to you under the Red Traffic Light setting.

For the most up to date information on deliveries within NZ please see our Domestic delivery updates.
For the most up to date information on deliveries from overseas please see our International delivery updates.

Red Traffic Light

Yes, all deliveries, pickups and collections will be contactless under the Red Traffic Light.

If you are expecting a delivery or have organised for a courier pickup, our NZ Post courier drivers will arrive at your home and let you know that they are there (knock on door).

Our driver will then practice the appropriate social distancing measures – standing 2-metres away from you (or as far back as is safe) – and wait for someone to answer the door.

They will then ask for your name which they will then record on their handheld device as proof of delivery, signing for the parcel on your behalf. The person receiving the parcel will not have to sign for the delivery directly.

They’ll place the parcel down in front of them to complete the delivery.

If no-one comes to the door and there is no Parcel Leave service in place, the courier driver will follow the standard process, which is to leave a card which will provide details on how you can get your item.

No. To minimise the risk of contracting or spreading COVID-19, we’ve enabled contactless delivery under the Red Traffic Light.

This means signatures are not required for parcels.

NZ Post Stores and Box Lobbies

Red Traffic Light

Under the Red Traffic Light, most of our NZ Post stores are open. 
You can find the latest information around which stores are open by using our NZ Post store locator.

Learn more about online sending options.

Under the Red Traffic Light, our stores are open for you to pay your bills and manage your vehicle services.

You can find the latest information around which stores around open by using our NZ Post store locator.

Yes. Under the Red Traffic Light, NZ Post Box Lobbies can be open for PO Box clearance. Our Box Counters are also can be open. Check your local lobby for details.

Most retail stores do not require a Vaccine Pass to enter them. 

However, some of our store operators have decided to put a Vaccine Pass requirement in place based on the traffic light system.

You can find the latest information around which stores require a Vaccine Pass using our store locator.

Sending

Yes, under the Traffic Light setting you can continue to send mail and parcels within New Zealand and overseas. You can do this by:

Please note – you must print a label with the correct postage amount and attach to your parcel. We cannot accept parcels without postage.

Select our courier service, book a courier pick up, and we’ll pick up your parcel too. Please note this service may take a little longer at this time.

If you have already put a courier ticket or label on your parcel you can book a pickup online or by calling us on 0800 501 501

  • Visiting one of our open NZ Post stores

NZ Post stores are open under the Red Traffic Light. You can find the latest information around which stores are open and which ones require you to show you Vaccine Pass by using our NZ Post store locator.

Note: You can also attach stamps and post your item in a local post box which will continue to be cleared regularly. Stamps are available from supermarkets, some pharmacies and convenience stores, or if you want large quantities, you can buy stamps on our website.

Receiving

You can check the most up to date status of your parcel delivery using our online Tracking tool.

 

For regular updates please see our Domestic and International delivery update pages.

Our Parcel collection locations are open under the Red Traffic Light.

You can find the latest information around which locations are open and which stores require you to show your Vaccine Pass by using our NZ Post store locator.

If the location you requested your parcel be sent to is closed, then please check our online Tracking tool to see if redirection of your parcel is possible at this time.

Unfortunately, due to lockdown restrictions, some parcels will be unavailable for redirection, redelivery or collection until restrictions have eased.

If you have been left a card advising you missed a delivery, please follow the instructions on the card to organise your parcel to be redelivered or redirected.

While contactless delivery is in place for all deliveries under the Red Traffic Light, you can still help us minimise contact by using Parcel Leave.

This allows us to sign for the parcel delivery on your behalf and leave it in a safe place at your property. Parcel Leave limits the amount of contact between you and our people.

YouShop

Yes, you can still use YouShop under the Red Traffic Light setting.

Please note that due to the impact COVID-19 has had on international freight, our YouShop shipping rates and delivery timeframes have temporarily changed. Find out more on YouShop.

Business FAQs

As an essential service, NZ Post will continue to deliver nationwide under the Red Traffic Light setting.  

 

For the most up to date information on courier pickups, parcel deliveries and service levels within NZ please see our Domestic delivery updates.

For the most up to date information on deliveries from overseas please see our International delivery updates.

Red Traffic Light

Yes, all deliveries, pickups and collections will be contactless under the Red Traffic Light setting.

NZ Post has set an objective to be a fully vaccinated workplace, but vaccination is not currently mandatory for employees or contractors who started with us before Monday 8 November 2021. We are currently asking our people what they think about vaccine mandates and conducting risk assessments for the variety of roles we have across our business.

Any NZ Post employee or contractor that starts with us after Monday 8 November 2021, will be asked to disclose their vaccination status and offers of employment will be subject to their providing evidence of being fully vaccinated prior to starting work in the organisation.

If your business has a COVID-19 vaccination policy that may impact the way we do business with you, please contact your Business Manager or our Customer Care team who can put you in touch with a member of the team to understand your business requirements better.

When collecting or making a delivery, our vaccinated couriers will present their vaccine pass upon entry to your premises.

If they do not have a vaccine pass, they will perform a contactless collection or delivery without needing to enter your premises. 
 

If you sent or were waiting for a parcel that was being delivered to a business that was closed under Alert Level restrictions, you may now be able to redirect this item to a new address using online using our Tracking tool. Please only redirect your parcel to a residential address, or business address that is open and accessible.

If a redirection is not available, please advise customers to call our Customer Care team on 0800 501 501. If your business is closed over the holiday period, please update your information via our online form.

Yes, My NZ Post Business can be used to send parcels as usual.

If you would like to sign-up for this service, please click here for further information.

How to manage deliveries during COVID-19

Smiling woman sitting on floor looking at tablet

Send parcels online

Use our online sending tools to get quotes, create sending labels, and book pickups - all from the comfort of your home.

Box and parcels on ground next to gumboots

Provide delivery instructions

Tell us the exact spot (i.e. in the carport) to leave your non-signature required parcels, and our drivers can drop them off for you.

Man picking up a box and parcel delivered to his front door

Track parcel online

The best way to check the status of delivery is by using our online tracking tool