Woman in a warehouse moving boxes and parcels
Woman in a warehouse moving boxes and parcels
Woman in a warehouse moving boxes and parcels
Woman in a warehouse moving boxes and parcels

COVID-19 updates

We've moved back to Level 1, but we're still offering contactless delivery and physical distancing at your request.

Network delivery update

Domestic updates International updates

Personal FAQs

General FAQs

The safety of our people and our communities is of the utmost importance to us. The medical advice we have received indicates that the risk of transmission of COVID-19 through mail and parcels is low. COVID-19 is largely transmitted by respiratory droplets, so while surface transmission may be possible there is not good evidence that this is occurring to any extent in operational environments where physical distancing, use of face masks, hygiene and safety work procedures and environmental factors are in play. We have also re-implemented contactless delivery to avoid the need for physical contact with our Couriers to help further prevent any spread of COVID-19.

Yes.

For the most up to date information on deliveries within NZ please see our Domestic delivery updates

For the most up to date information on deliveries from overseas please see our International delivery updates

Yes, NZ Post will continue to deliver to you during Alert Level 1. 

Contactless delivery is not a requirement under Alert Level 1 however is available if you prefer. Please indicate to your courier driver when they arrive that this is your preference.

Contactless Delivery Guidelines:

Our NZ Post courier drivers (including CourierPost and Pace) will arrive at your home and let you know that they are there (knock on door).

Our driver will then stand 2 metres away from you (or as far back as is safe) and wait for someone to answer the door.

They will then ask for your name which they will then record on their handheld device as proof of delivery, signing for the parcel on your behalf. The person receiving the parcel will not have to sign for the delivery directly.

They’ll place the parcel down in front of them to complete the delivery.

If no-one comes to the door and there is no Parcel Leave service in place, the courier drive will follow the standard process, which is to leave a card which will provide details on how you can get your item.

NZ Post Retail Outlets and Box Lobbies

Yes all NZ Post retail outlets are open again in Alert Level 1.

Find your local store by using our PostShop Locator.

Yes. Under Alert Level 1, all NZ Post Box Lobbies are open again for collection of mail and parcels.

Sending

Yes, under Alert Level 1, you can send items (essential and non-essential) within New Zealand and overseas.

You can do this by:

  1. Visiting one of our open retail outlets. Find your local store using our PostShop Locator.
  2. Online using Print Postage Online. Please note – you must print a label with the correct postage amount and attach to your parcel. We cannot accept parcels without postage.
  3. Arranging a courier to pick up your parcels using CourierPost Send It Now

If you have already put a courier ticket or label on your parcel you can book a pickup online or by calling us on 0800 COURIER (0800 268 743)

Receiving parcels

You can check the status of your parcel delivery using our Tracking tool

For regular updates please see our Domestic and International delivery update pages.

Yes, Parcel Collect is now available in Alert Level 1.

You can check opening hours of the location you required using our PostShop Locator

Parcel collection is now available again in Alert Level 1.

You can check opening hours of the location you requested using our PostShop Locator

You can help us by choosing one of our non-signature required options or using Parcel Leave, which allows us to sign for the parcel delivery on your behalf and leave it in a safe place at your property. Parcel Leave also limits the amount of contact between you and our people.

YouShop

Yes, you can still use YouShop in Alert Level 1.

Please note that due to the impact COVID-19 has had on international freight, our YouShop shipping rates and delivery timeframes have temporarily changed. Find out more on YouShop.

Business FAQs

We have learned from our previous experience with COVID-19 and are implementing a number of changes to help maintain the flow of product through our network

We are engaging with customers to understand any impact on volume and significant changes within their operations that will impact us

Yes.

For the most up to date information on courier pickups, parcel deliveries and service levels within NZ please see our Domestic delivery updates

For the most up to date information on deliveries from overseas please see our International delivery updates

The safety of our people and our communities is of the utmost importance to us. The medical advice we have received indicates that the risk of transmission of COVID-19 through mail and parcels is low. COVID-19 is largely transmitted by respiratory droplets, so while surface transmission may be possible there is not good evidence that this is occurring to any extent in operational environments where physical distancing, use of face masks, hygiene and safety work procedures and environmental factors are in play. We have also re-implemented contactless delivery to avoid the need for physical contact between our Couriers to help further prevent any spread of COVID-19. 

Contactless delivery is not a requirement under Alert Level 1.

From Thursday 27th August, any parcels sent to Auckland businesses that were temporarily closed in Alert Level 3 will be returned to our depot after an unsuccessful attempted delivery.  We will attempt to re-deliver these parcels to the business address again from Monday 31st August with a target delivery date of within a week. Some items may be able to be redirected.