Woman behind counter in a wholefoods store doing a stocktake
Woman behind counter in a wholefoods store doing a stocktake
Woman behind counter in a wholefoods store doing a stocktake
Woman behind counter in a wholefoods store doing a stocktake

COVID-19 Business customer support & updates

We're still delivering, and committed to help you keep your business moving.

How to help your customers get their parcels ASAP

Keep customers updated

Please let your customers know on your website that there may be delivery delays.

Set up parcel notifications

Consider setting up NZ Post delivery notifications, which update your customers on the whereabouts of their parcel via email or text.

We'll keep ETAs current

We've temporarily adjusted our estimated delivery dates in our tracking tool and delivery notifications.

Send out of town items first

Send everything leaving your town or city on earlier pickups, and hold any Local Freight for the final pickup of the day.

 

Make the most of the pickup schedule

Additional pickups and larger vehicles are currently very limited, so maximise your pickup schedule.

No pickup? Please book again

Book your pickup as usual. If your items are not picked up by the end of the next working day, please book again.

 

Our latest service updates

We’re working hard to keep businesses moving. Check the latest updates here.

View domestic delivery updates

View international delivery updates

Find more information on the NZ Govt. COVID-19 website

Making claims for items lost during COVID-19

We’ve temporarily extended the claim timeframes for those who didn’t receive items during COVID-19. Customers now have until 30th June 2020 or 21 days after sending (whichever is longer) to make a claim for items that were sent and not delivered during COVID-19 (from Tues 26th of March - start of Alert Level 4). This is unless other times have been agreed in writing. Note: These timeframes are for items sent using a domestic parcel service or courier service, or an international inbound/outbound courier service. It does not include international postal services.

These extended timeframes will continue to be reviewed and updated. The normal claims timeframe for non-delivery is 21 days.

To make a claim, call our CourierPost Customer Service Centre on 0800 268 743, and they will lodge an investigation.

 
 

Ship groceries and perishables

We offer a range of service options, from large commercial shipments to home deliveries and perishable goods.

Safe medical delivery options

Our specialist network transports vital healthcare goods, from medication and test samples to natural health products.