COVID-19 Business customer support & updates
We're still delivering, and committed to help you keep your business moving.
Our latest service updates
We’re working hard to keep businesses moving. Check the latest updates here.
How to help your customers get their parcels ASAP
Keep customers updated
Please let your customers know on your website that there may be delivery delays.
Set up parcel notifications
Consider setting up NZ Post delivery notifications, which update your customers on the whereabouts of their parcel via email or text.
We'll keep ETAs current
We've temporarily adjusted our estimated delivery dates in our tracking tool and delivery notifications.
Send out of town items first
Send everything leaving your town or city on earlier pickups, and hold any Local Freight for the final pickup of the day.
Make the most of the pickup schedule
Additional pickups and larger vehicles are currently very limited, so maximise your pickup schedule.