COVID-19 Business customer support & updates
We're still delivering, and committed to help you keep your business moving.
How to help your customers get their parcels ASAP
Keep customers updated
Please let your customers know on your website that there may be delivery delays.
Set up parcel notifications
Consider setting up NZ Post delivery notifications, which update your customers on the whereabouts of their parcel via email or text.
We'll keep ETAs current
We've temporarily adjusted our estimated delivery dates in our tracking tool and delivery notifications.
Send out of town items first
Send everything leaving your town or city on earlier pickups, and hold any Local Freight for the final pickup of the day.
Make the most of the pickup schedule
Additional pickups and larger vehicles are currently very limited, so maximise your pickup schedule.
Our latest service updates
We’re working hard to keep businesses moving. Check the latest updates here.
Making claims for items lost during COVID-19
We’ve temporarily extended the claim timeframes for those who didn’t receive items during COVID-19. Customers now have until 30th June 2020 or 21 days after sending (whichever is longer) to make a claim for items that were sent and not delivered during COVID-19 (from Tues 26th of March - start of Alert Level 4). This is unless other times have been agreed in writing. Note: These timeframes are for items sent using a domestic parcel service or courier service, or an international inbound/outbound courier service. It does not include international postal services.
These extended timeframes will continue to be reviewed and updated. The normal claims timeframe for non-delivery is 21 days.
To make a claim, call our CourierPost Customer Service Centre on 0800 268 743, and they will lodge an investigation.