Woman sitting on the floor in the lounge at home using her laptop
Woman sitting on the floor in the lounge at home using her laptop
Woman sitting on the floor in the lounge at home using her laptop
Woman sitting on the floor in the lounge at home using her laptop

COVID-19 Customer support

You can find all the latest information about sending and receiving during alert Level 2 in our FAQs.

What does alert Level 2 mean for my post and parcels?

Our FAQs have all the latest information.

Read our FAQs

 

We’re working hard to deliver your parcels

We’re doing everything we can to deliver mail and parcels as quickly as possible, but due to COVID-19 we’re experiencing some delays.

View Domestic delivery updates

View International delivery updates

Hanging sign saying "PostShop" outside of a New Zealand Post Shop

Open PostShops near you

Most of our PostShops are re-opening in alert Level 2. Check your local stores and opening hours before visiting.

Woman in a fashion store room looking at a computer with a labelled parcel on a desk

Send from home

Buy and print postage and shipping labels, and book courier collections – all from the comfort of home.