A COVID-19 update from our CEO

The actions we’re taking to help prevent the spread of COVID-19

To our valued NZ Post customers,

I’d like to personally update you on the evolving Coronavirus (COVID-19) situation and our commitment to providing our services to New Zealanders during the outbreak and continuing to do so safely. The health, safety and wellbeing of our people, our customers and our communities is our top priority.

Our People
In February, we ceased all international business travel and have advised our people to travel domestically only when necessary. We’re regularly reviewing these restrictions and will update these as we consider appropriate. Our travel restrictions won’t impact on our commitments to deliver for you and our customers.

We’ve taken Government regulations (prior to today’s announcement) around self-isolation a step further and have asked our people to self-isolate for 14 days if they’ve recently travelled to any of the Category 1 or 2 countries, which includes China, Iran, Italy, Korea, Hong Kong, Japan, Singapore and Thailand.

Our community
If you’re feeling unwell, we ask that you protect yourself and our teams by staying away from our NZ Post centres and shops. We also want to make sure you can still get your parcels delivered safely, so now is a good time to set up an Authority to Leave (ATL) which will allow us to deliver Signature Required parcels safely, without a signature.

We’re proud to connect New Zealanders with each other and the rest of the world. We encourage you to be kind to one another in times like this and make sure you check in on your friends and family.

Thanks for your support,

David Walsh