YouShop Customer Update

YouShop customer update, international shipping times and surcharges.

To help prevent the further spread of COVID-19, many international flights have been suspended, reduced or stopped to affected regions around the world. Because of this, we are seeing a big drop in available capacity and an increase in air freight charges with the airlines we work with to deliver your YouShop parcels to New Zealand.

This means, to enable us to continue to deliver, we need to apply a temporary surcharge of $4NZD (excl. GST) per 500g to all YouShop shipping rates. Delivery times will also differ from normal, by up to 14 working days for USA Economy, and 10 working days for both USA and UK standard.

This surcharge will stay in place until airline capacity supply is back to normal, but in the meantime may continue to change. Please check this page for the current surcharge.