YouShop Customer Update

YouShop customer update, international shipping times and surcharges.

Due to the impact of COVID-19, cargo capacity on International flights has been much lower, and the airlines we work with to deliver for you have increased their air freight charges. As a result, we’ve been experiencing shipping delays and needed, in April, to introduce a temporary surcharge.

While this situation is still not completely resolved, we’re pleased to let you know that we’re starting to see more International flight availability. Because of this our delivery times are now back to normal and we’ve been able to reduce the temporary surcharge to $2.00NZD excl. GST per 500g for all YouShop shipping rates.

This lower surcharge will stay in place until airline capacity supply is back to normal. Please continue to check this page for the current surcharge information.