Changes to our products and services from 1 July 2021
12 March 2021
It has been another year of change for us all. There have been both challenges and opportunities as we adapt and evolve to keep up with this ever-changing market. At New Zealand Post, we continue to be committed to providing you with a sustainable, market-leading delivery service now and for the future in response to these changes.
To maintain our commitment, we need to continuously review our infrastructure and processes. As we upscale our business to reflect the changing market, we are also subject to a variety of changing cost components, including increased labour costs, investment in new technology and our continued focus on health and safety.
For more information or guidance on these upcoming changes, please don’t hesitate to contact your Business Manager or complete our online enquiry form.
From 1 July 2021, the price of the following products and services will increase:
Complying with our Sending Standards
We know how important it is to get your parcels delivered first time, so remember when sending parcels please make sure you understand and comply with our sending standards. For more information, please visit nzpost.co.nz/sendingstandards.
Changes to our international products and services from 1 July 2021:
Updates to product names and codes
From 1 July 2021, we will be updating our product and service names of our international services, to simplify our service for you. The table below outlines what changes will be made to the names. Download a full list (PDF - 133KB) of updated product codes.
International Air Small Parcel
International Air Satchel
International Air Satchel Tracked
International Air Parcel
International Air Letters
International Bulk Mail
International Courier Exemption
International Express Courier
Adjustments to pricing
From 1 July 2021 for business customers , we are making the following changes to our International products and services:
Sending a letter overseas
From 1 July 2021, the required postage will increase for sending letters and documents overseas via Economy Letters:
Max dimensions (height x length x thickness)
Required postage* for Australia and South Pacific
For Rest of the world
Aerogrammes and postcards
130mm x 235mm
130mm x 235mm x 5mm
165mm x 235mm x 10mm
260mm x 385mm x 10mm
* Required postage rates are GST inclusive. Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. Actual retail price may vary. The increase in RRP of some Postage Included Envelopes may differ from the increase in postage due to increases in other supplier costs.
Sending parcels overseas
From 1 July 2021, the required postage will increase for sending parcels overseas for the following:
Economy services (previously known as International Air), including:
Economy (previously known as International Air Small Parcel)
Economy Plus (previously known as International Air Parcel)
Economy Bulk (previously known as International Air Satchel)
Economy Tracked (previously known asInternational Air Satchel Tracked)
Volume Mail (previously known as Intenational Bulk Mail)
Courier (previously known as International Courier)
Courier Extension (previously known as International Courier Exemption)
Courier Select (previously known as International GoCourier), including:
Express (previously known as International Express Courier)
From 1 July 2021, the following card rates will apply for Economy, Economy Plus, Courier and Express services for sending your parcels and documents (over 1kg). Please refer to your pricing schedule for rates applicable for your business for these and all other services.
Minimum chargeable weight
up to 2kg
up to 20kg
up to 30kg
up to 30kg
Canada, UK & Europe
United States of America
Rest of World
^ Required postage rates are GST exclusive. Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. Actual retail price may vary.
From 1 July 2021, the following changes will be applied to international products and services:
From mid-2021, we will be retiring our legacy online labelling tool, RedClick, which produces electronic labels for sending. If you are using other labelling tools (eShip/APIs) there is nothing you need to do. If you are a RedClick user, we encourage you to speak with your Business Manager and explore other NZ Post electronic lodgement tools.
Economy Bulk service admin fee
An administration fee per satchel (blue bag) will be introduced for both packets and letters using Economy Bulk service, unless lodgements originate from a mail house.
Please refer to your customised pricing schedule for details.
Change in minimum chargeable weight for documents
Minimum chargeable weight for documents sent via Courier and Courier Extension will increase from 250g to 500g.
Please refer to the table below for the prices:
Courier and Courier Extension Documents (under 1kg)**
Australia (Zone A)
South Pacific (Zone B)
Asia (Zone C)
Canada, UK & Europe (Zone D)
United States of America (Zone US)
Rest of World (Zone E)
**Rates are stated GST exclusive. Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. Actual retail price may vary.
Return to Sender charge for Courier
A fee per parcel will be charged for any parcels that cannot be delivered via Courier Select_Australia services that are returned to sender.
Please refer to your pricing schedule attached for details.
Changes to Economy Bulk and Economy Tracked
The minimum chargeable weight of Economy Bulk Item/Kilo (IBPIK) and Economy Tracked Item/Kilo (IBPT) will increase from 10g to 100g.
We are changing the service codes for Economy Bulk Item/Kilo (IBPIK) and Economy Tracked Item/Kilo (IBPT). You will be billed on new product codes as shown in the updated product codes list (PDF - 133KB).
From 1 July, our ParcelPost standard untracked postage included bags and tickets will be discontinued. These products will be available for order while stocks last, and may be used after 1 July until used up. For all other ParcelPost products, a price increase will apply from 1 July 2021 - further details can be found in your pricing schedule.
The discontinuation applies to the following products:
ParcelPost Postage Included flat recycled plastic bag - Untracked DLE
ParcelPost Postage Included flat recycled plastic bag - Untracked C5
ParcelPost Postage Included flat recycled plastic bag – Untracked C4
ParcelPost Postage Included flat recycled plastic bag – Untracked FS
ParcelPost Postage Included flat recycled plastic bag – Untracked LF
ParcelPost Postage Included paper padded bag – Untracked C5
ParcelPost Postage Included paper padded bag – Untracked FS
ParcelPost Standard ticket – Untracked DLE
ParcelPost Standard ticket – Untracked C5
ParcelPost Standard ticket – Untracked C4
ParcelPost Standard ticket – Untracked FS
ParcelPost Standard ticket – Untracked LF
ParcelPost Tracked upgrade ticket
Pricing changes for low usage customers
We need to continuously review our products and services, assessing how we operate these in a financially viable way. As a result, from 1 July, businesses with low usage over the last 12 months will no longer be eligible for discounts on ParcelPost products. You will have received a letter if this change applies to your business. Please speak with your Business Manager if you have any questions.
The use of the Priority Business Mail (PBM) service has reduced greatly over the last few years, making it difficult to retain as a financially viable product. Therefore, we’ve decided to end our PBM services from 1 July 2021 onwards. If you still have any pre-printed PBM branded envelopes, including prepaid postage, after 1 July 2021, you can continue to use these as Standard Post. Our Standard Post service will deliver your mail across town and between major towns and cities in the usual efficient timeframes.
The table below shows how PBM pricing compares to current Standard Post pricing.
Priority Business Mail
Current Standard Post pricing
Standard Post pricing from 1 July 2021
The following changes to our Bulk Mail products will take effect on 1 July 2021:
New pricing will be introduced on all Bulk Mail products
Zonal Pricing will be introduced for PrintPost (see below for additional information about this)
Minimum lodgement volumes for PrintPost will be reduced from 1,000 to 300
Zone A will be expanded to provide increased coverage within major towns and cities. 20 postcodes will move from Zones B, C & D to Zone A and one postcode will move from Zone A to Zone D.
Information on changes to Bulk Mail products, will be available in the Postal User Guide from 1 July 2021.
New pricing will be introduced for all Bulk Mail products. Please refer to the Bulk Mail Rate Card for pricing. New prices will apply from 1 July 2021.
Bulk Mail chart
There are no significant changes to the Bulk Mail Chart. There are some minor clarifications, which will be available in the Bulk Mail Chart, which will be published prior to 1 July 2021.
Envelope Layout Standards
There are no significant changes to the Domestic Bulk Mail Envelope Layout Standards. There are some minor clarifications, which will be available in the Domestic Bulk Mail Envelope Layout Standards, which will be published prior to 1 July 2021.
Zonal Pricing has already been applied to AdCard, FlexiMail and VolumeMail. This will also be applied to Publication Mail on 1 July 2021.
Zonal Pricing is a pricing structure that charges different prices for mail deliveries to different areas.
Every New Zealand postcode containing delivery points has been allocated to one of four “Zones”; Zone A, Zone B, Zone C and Zone D. Each of these zones has a different price.
In addition to the above Zonal Pricing, a separate pricing tier applies to any items with incorrect or missing postcodes. This pricing tier is called IPC (Invalid Postcode). More information on Zonal Pricing and IPC terms and conditions will be available under the AdCard, FlexiMail and VolumeMail sections in the Postal Users' Guide from 1 July 2021. It will also be available under the Publication Mail section on 1 July 2021. In the interim, please refer to the Bulk Mail product specifications for this information.
Bulk mail zones are defined by postcode. They are defined for the purpose of determining prices for bulk mail lodged as AdCard, FlexiMail, Publication Mail and VolumeMail. Those prices can be found in the Domestic Bulk Mail Rate Card (PDF - 60KB).
* The NZ Post Bulk Mail Zones list provides details of the postcode zone and delivery type for all valid postcodes in NZ.
Note: There are 3 listed postcodes that have no zonal mapping as they have no physical mail delivery points, i.e. all mail sent to those postcodes should be addressed to the PO Box Lobby within the postcode. These are highlighted in yellow in the PDF.
If you wish to obtain a csv version of the Zonal Postcode list, please contact [email protected]
For more information on Bulk Mail Zonal Pricing, please refer to the Postal User Guide under AdCard, FlexiMail, Publication Mail and VolumeMail from 1 July 2021. In the interim, please refer to the Bulk Mail product specifications.
Zonal Pricing Rates
Zonal Pricing rates across AdCard, FlexiMail, Publication Mail and VolumeMail can be found on the Domestic Bulk Mail Rate Card below.