Questions and answers about changes to our rates and services

You can also contact your NZ Post Business Manager or our National Call Centre for assistance.

What is Bulk Mail?
What is Zonal Pricing?
When is Zonal Pricing being introduced?
When will NZ Post announce the list of postcodes in each zone?
How is Zonal Pricing applied to Bulk Mail lodgements?
What is a Lodgement Data File?
What will happen to the existing volume tiers on VolumePost and GoFlexible?
What can we do to ensure lowest charges for a lodgement?
How will this impact us if we lodge mail without a mailhouse?
What happens if a portion of the mail sent in a lodgement does not include a postcode?
How is the data we supply going to be used?
How do I estimate the cost of postage for mailouts that fall under VolumePost and GoFlexible?
Is the postage charge based on where the mail is sent from?
Will Zonal Pricing have any impact on Statement of Accuracy (SOA)?
Can we test our Lodgement Data Files before 1 July 2019?
Will there be instructions available for using Lodgement Manager?
Does Zonal Pricing apply to PrintPost and Adcard?
Who is going to support the testing and introduction of Zonal Pricing?
What other changes have been made to Bulk Mail besides Zonal Pricing?
How does the new pricing work for PrintPost evening lodgements?
How does the new pricing for PrintPost Samples work?
What has changed in Adcard?
When will the Standard Post product and pricing changes be announced to the public?
Who should contact if I still have questions?

What is Bulk Mail?
Bulk Mail is a category of mail that meets specific NZ Post criteria to ensure efficient processing and as a result attracts lower pricing. It is usually (but not always) produced on behalf of an organisation by a specialist mailhouse who deals with large or complex mailings.

What is Zonal Pricing?
Zonal Pricing is NZ Post’s new pricing structure that applies to certain Bulk Mail products and charges different prices for mail delivered to different areas. Four pricing zones will be introduced, defined by postcodes, and each zone will attract a different delivery price. At this stage, Zonal Pricing will only be applied to VolumePost and GoFlexible products.

When is Zonal Pricing being introduced?
Zonal Pricing comes into effect on 1 July 2019.

When will NZ Post announce the list of postcodes in each zone?
The Zonal Pricing postcode list (PDF - 48KB) is available.

How is Zonal Pricing applied to Bulk Mail lodgements?
From 1 July 2019, a Lodgement Data File will need to be submitted with each physical VolumePost and GoFlexible lodgement via the online ‘Lodgement Manager’ system. We’re currently working on a feature that will allow customers to upload the Lodgement Data File automatically through an API process. More details of the API process will be made available as and when they are ready.

What is a Lodgement Data File?
The Lodgement Data File contains addressing information of each mail item in a VolumePost or GoFlexible product postal lodgement. This file is integrated at lodgement time by NZ Post. The postcode for each mail item (based on the addressing information supplied in the Lodgement Data File) is assessed to determine which zone applies to that mail item and the total the cost of postage is then calculated on that basis. Note that mail items that do not have a postcode, or that have an incorrect postcode, will be deemed as Zone D (which attracts the highest zone price point).

What will happen to the existing volume tiers on VolumePost and GoFlexible?
Zonal Pricing will replace the volume tiers on VolumePost and GoFlexible on 1 July 2019.

What can we do to ensure lowest charges for a lodgement?
Having a high Statement of Accuracy (SoA) and ensuring all addresses have a correct postcode included is the best way to ensure your lodgement is charged at lowest price. The destination of the mail items will be the main determinant of the price.

How will this impact us if we lodge mail without a mailhouse?
To continue to access the most competitive mail rates you will need to be able to supply the Lodgement Data File with your lodgement. In most cases this should be a relatively straightforward task to complete. However, if you do need assistance, please contact your NZ Post Business Manager or our National Contact Centre.

What happens if a portion of the mail sent in a lodgement does not include a postcode?
Mail items that do not include postcodes will, by default, be allocated the highest cost delivery zone (Zone D).Please see our lowest charges question for more detail.

How is the data we supply going to be used?
Once the Lodgement Data File has been uploaded into Lodgement Manager, along with the normal lodgement information (e.g. product and volume), the system will calculate the volume for each zone and assign the correct pricing for the lodgement. It’s important to note that as there will be no identifiable customer data being shared with NZ Post, there are no privacy or security concerns for your customers.

How do I estimate the cost of postage for mailouts that fall under VolumePost and GoFlexible?
Customers can use the rate card and Zonal Pricing information to estimate the cost of postage for a lodgement. In addition, NZ Post is developing a facility for files to be submitted electronically, allowing you to determine postage costs under the Zonal Pricing structure. This facility is expected to be functional prior to 1 July 2019.

Is the postage charge based on where the mail is sent from?
No, Zonal Pricing charges will be determined by the zone that the Bulk Mail items are being sent to (the destination). Zonal Pricing charges are not based on the origin of the item.

Will Zonal Pricing have any impact on Statement of Accuracy (SOA)?
No, your SOA will not be impacted by Zonal Pricing. SOA will remain as a price differentiator on the Domestic Bulk Mail Rate Card (PDF - 60KB).

Can we test our Lodgement Data Files before 1 July 2019?
Yes, the ability to upload files in Lodgement Manager will be available by 1 May 2019.

Will there be instructions available for using Lodgement Manager?
Yes, a technical user guide will be available to all mailhouses and customers in March 2019.

Does Zonal Pricing apply to PrintPost and Adcard?
Zonal Pricing will not apply to the PrintPost and Adcard Bulk Mail products in 2019.

Who is going to support the testing and introduction of Zonal Pricing?
Please contact your NZ Post Business Manager or our National Call Centre for assistance.

What other changes have been made to Bulk Mail besides Zonal Pricing?
We have also rationalised the pricing for PrintPost evening lodgements and PrintPost Sample lodgements, adjusted physical dimensions on Bulk Mail products and we have changed the volume tiers and envelope layout specifications for Adcard. Please refer to the Adcard product specifications (PDF - 89KB)  and supporting Domestic Bulk Mail Envelope Layout Standards (PDF - 5.4MB).

How does the new pricing work for PrintPost evening lodgements?
PrintPost lodgements made after 5pm on weekdays, or at any time on a weekend or public holiday by prior arrangement with your local Mail Service Centre Manager, will be charged a flat rate fee of $0.28 (excl GST) per item in addition to the normal card rate fee applicable to the lodgement. This replaces the previous charging of separate price points for evening lodgements. Further details for the PrintPost product can be found in the PrintPost product specifications (PDF - 71KB).

How does the new pricing for PrintPost Samples work?
PrintPost lodgements that include a sample, in accordance with the product specifications, will be charged a flat rate sample fee of $0.40 (excl GST) per item in addition to the normal card rate fee applicable to the lodgement. The PrintPost Sample fee applies if a sample is included with a publication and this takes the combined thickness into the 20mm–32mm range. This replaces the previous charging of separate price points for sample lodgements.  Further details for the PrintPost Sample product can be found in the PrintPost product specifications (PDF - 71KB) Domestic Bulk Mail Envelope Layout Standards (PDF - 5.4MB).

What has changed in Adcard?
We have changed the volume tiers for Adcard lodgements to enable more customers to take advantage of this product. We have introduced a new tier requiring a minimum of 300 items per lodgement, previously 5,000 items. We have also removed the top tier of >400,000 items, as this has not been used for some time. Addressing and stock specification have been introduced to enable machine processing. Further details for the Adcard product can be found in the Adcard product specifications and Domestic Bulk Mail Envelope Layout Standards (PDF - 5.4MB).

When will the Standard Post product and pricing changes be announced to the public?
The standard pricing and product changes will be announced on 6 March 2019. All pricing and product changes will be available on nzpost.co.nz/july2019.

Who should contact if I still have questions?
Please contact your NZ Post Business Manager or our National Call Centre for assistance.