Flagship PostShop Kiwibank opens in Auckland's Queen Street

19 March 2010

New Zealand Post announced today that its new flagship PostShop Kiwibank store will open on 22 March on the corner of Queen and Wyndham Street in the heart of Auckland's central business district.

Group Manager Retail, Michelle van Gaalen, said the Queen Street PostShop Kiwibank is one of the largest in a network of over 300 PostShop Kiwibank stores and 600 PostCentre outlets. It is being opened in recognition of the large number of people that work in the area as well as the many people who visit from around New Zealand and overseas.

Historically the CBD has been well serviced by New Zealand Post services, from the Chief Post Office of 1912, which was located at the bottom of Queen Street and now forms part of the Britomart development, to the three strategically placed PostShop Kiwibank stores that cover the CBD today.

With Wellesley Street PostShop Kiwibank to the north and Customs Street PostShop Kiwibank to the South, the Queen Street PostShop Kiwibank ensures that CBD customers are never far from postal, banking and bill payment services.

We know that people want greater access to PostShop Kiwibank stores in CBDs so they can pop out for postal, banking or bill payment errands during the day, deposit their business takings at the end of the day or, in the case of tourists, send postcards or parcels back home," said Ms van Gaalen.

The new Queen Street PostShop Kiwibank site is located in the same spot that it occupied for 12 years prior to 2003, but it will be larger with 367 metres squared of floor space. Access to the PostShop Kiwibank is from Wyndham Street.

The team at the new store is looking forward to its opening and collectively has an ability to speak more languages than any other PostShop Kiwibank store in the country. In addition to English, team members between them can speak Filipino, Cantonese, Mandarin, Korean and Gujarati.

Ms van Gaalen says the additional languages spoken will further enhance the service offered to customers, particularly tourists and overseas students living in the CBD.

Customers will also benefit from the new PostShop Kiwibank interior design which is being progressively rolled out to New Zealand Post's network nationwide.

Designed by Kiwis and built by Kiwis, the new layout has been designed with customers in mind to ensure an easier, more efficient and pleasant shopping experience.

It features New Zealand designed furniture and updated red and green New Zealand Post tones from a colour palette which is based on the iconic beautiful Pohutukawa tree," said Ms van Gaalen.

It also provides better access for those using mobility assistance including pull-out shelves at a height ideal for those in wheelchairs and in mobility scooters.

As part of the layout there is a 'welcome and assist' desk where front-of-shop staff can help customers with any queries, streamline service and better manage queues.

The nearby Shortland Street PostShop,will soon merge with the new Queen Street store, with all staff moving to Queen Street. The PO Box lobby at Shortland Street will remain in its current location.