New look for New Zealand Post in New Plymouth

25 May 2015

New Plymouth residents and businesses will be the first to see New Zealand Post’s new look parcel and mail business in operation.

From 3 June, new delivery vehicles will be out on the street in New Plymouth, and from early July, delivery of letters and parcels to residential addresses will be combined. New Zealand Post will also soon be testing new services with some customers sending and receiving parcels in Taranaki.

“Customers are buying goods online in numbers we’ve never seen before and our parcels business is growing,” says Ashley Smout, Customer Service Delivery Chief Operating Officer for New Zealand Post.

“We want to give customers more choice about where and when they get their parcels,” said Mr Smout.  “The new technology we’re developing will help avoid the disappointment of a missed delivery, as customers will be able to tell us in advance what they want us to do with their parcels.  We’ll test the new services with selected customers over the coming months.”

Mr Smout says New Zealand Post is making a significant investment by introducing the new eco-vehicles in New Plymouth.

“These three and four wheeled vehicles will be used for combined parcel and mail delivery in residential areas,” says Mr Smout.  “We’ve tested them before in other areas and we’re now starting a full, operational pilot here in New Plymouth that will help us make decisions on a nationwide rollout.”

“Previous trials have shown the eco-vehicles are safe to use on the footpath.  Our drivers receive safety training, and they will give way to all other footpath users.”

New Zealand Post remains in close contact with the New Plymouth District Council about the pilot and has been given permission by the Council to use the vehicles on the footpath.

“It’s been exciting working with New Zealand Post to help implement their new delivery system and we’re very proud to be the first district in New Zealand to have the full rollout of the new vehicles,” says New Plymouth District Council Mayor Andrew Judd.

Staff driving the eco-vehicles will have a specially designed uniform.  It will be a black long-sleeved padded polo shirt and padded track pants with a combined New Zealand Post and CourierPost emblem.

The new look service builds on the changes to the delivery of standard mail in urban areas, including New Plymouth, that will be rolled out from the middle of this year.

The three wheeled eco-vehicle with trailer ready for action in New Plymouth.