Rural delivery to stay at six days for most customers

10 September 2015

New Zealand Post has brought new business into its rural network and will maintain a six day delivery service to most of its rural customers.

Falling mail volumes led to changes being made to New Zealand Post’s Deed of Understanding with the Government in 2013, allowing rural deliveries to be reduced from six to five days a week.

Head of Provincial Contract Management for New Zealand Post, Stu Kane, says after a close look at services, only a small proportion of rural delivery runs will be reduced to five days.

“Changes to the Deed give us the flexibility to go to five day a week delivery, but by working hard to bring a wider mix of products into the network, including newspapers, we’ve been able to maintain a six day a week service to the vast majority of rural customers for now,” says Mr Kane.

“Our goal is to maintain the best possible service that is commercially viable to our rural communities,” says Mr Kane.

After November, about 6% of customers will move to five day delivery (Monday - Friday) in some rural areas near Auckland, Wellington, Whanganui, Rotorua, Havelock, Oamaru, Dunedin and Invercargill.   A flyer will be delivered to affected rural customers before the change takes place.

“About 10 percent of customers are already on a five day a week service, and have been for many years,” says Mr Kane.  “This means that even after November, more than 80% of rural customers will remain on six day delivery.”

New Zealand Post is talking to its rural delivery contractors about the changes.