Update on NZ Post and CourierPost services

15 November 2016

The New Zealand Post and CourierPost network is largely operational again following Monday’s earthquake.

There has been some disruption to inter-Island mail and courier services and retail services due to the cancellation yesterday of the Cook Strait ferries, road closures in the upper South Island, and the need to assess buildings. However, most services are back on track.

“Our first priority was to establish that all our staff were safe following the earthquake,” says Customer Service Delivery Chief Operating Officer Mark Stewart. “This has included building checks in the affected area.”

“Most of the network is now back in operation, and with contingency plans in place, mail and parcels are being processed and delivered and delays are being kept to a minimum,” says Mark Stewart.

Inter-Island mail and parcels are being moved between the North and South Islands on a reduced ferry timetable with trucks taking an alternative route through Lewis Pass.

Standard Mail, Economy Courier and ParcelPost items being sent from the North Island to the West Coast and areas south of Christchurch may take an extra day to be delivered while the alternative road routes are in place. Services to Kaikoura are on hold at present.

Some New Zealand Post retail outlets remain closed while checks are made to buildings. This includes New Zealand Post House in Wellington.

“It’s been a challenging time but we have been working around the clock to re-establish services in affected areas. We thank our customers for their patience, and we’ll continue to provide the with regular updates via our websites and social media,” says Mark Stewart.

More information can be found on the mail service announcements page of the New Zealand Post website