When speed is of the essence
Want to order today and get it tonight? Now you can, thanks to a cutting edge Kiwi retailer and a seamless behind the scenes delivery solution.
Whatever you’re buying online, chances are you’ll find it at Mighty Ape. With a truly gigantic range of products, from books, to toys and games, to office supplies, the company has become New Zealand’s most popular Kiwi-owned online retailer [Nielsen Online Retail Report 2014].
Part of this success comes down to the way they’ve worked closely with NZ Post to create a fast, flexible and reliable delivery service. A service so flexible it can even deliver to customers in certain areas on the same day that they place an order.
Mighty Ape understands successful e-commerce is no longer just about ensuring shiny new products are delivered right to the customer’s front door, or their workplace, or wherever they want to receive their order. It’s about delivering them when they want too.
“We use the Pace Same Day service between Auckland, Wellington and Christchurch when our customers urgently need their parcels,” says Scarlett Winter, Mighty Ape Customer Service ‘Gorilla’.
And if you aren’t in any of those centres, you can still opt to receive your parcel overnight. Alastair Burns – Warehouse and Logistics ‘Gorilla’ at Mighty Ape – points out that it’s all about “meeting important deadlines”, no matter what they are.
As soon as an order is placed, NZ Posts’s tracking tool allows Mighty Ape and their customers to view the parcel’s delivery status, from pick up and dispatch at their Auckland warehouse, all the way to the customer.
As Mighty Ape’s Chief Marketing Gorilla, Gracie MacKinley, puts it, “Collectively the job isn’t done until the product is in our customer’s hands in perfect condition. So it’s important we work closely with NZ Post and CourierPost to ensure our customer’s order is picked, packed, tracked and delivered to their door with care and speed, which adds great peace of mind to the delivery process for us.”
NZ Post is proud to have helped Mighty Ape stay at the forefront of online retailing, by providing a fast and reliable delivery service.
Want to get it to your online customers the same day? You can.