Changes to our delivery process to keep our communities safe
We are temporarily changing our delivery process to ensure we continue to offer an essential service whilst keeping our communities safe and connected.
While the overall risk of transmission of any virus is low in our day to day business operations, it’s the right thing to do to limit close physical contact with others during this time. This is consistent with the Government’s advice.
From today (Monday 16th March), courier delivery will follow the below process (mail delivery will continue as normal):
Delivery of Signature Required Product
NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot.
Delivery of Non-Signature Required Product
NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to depot if no safe place.
What else are we doing to manage COVID-19?
COVID-19 presents unprecedented challenges for our communities – globally and within New Zealand. We are putting all possible plans and precautions in place to maintain our current service levels whilst ensuring the safety of our people, our customers and community.
Whilst we have an extremely resilient network, which has withstood a number of significant disruptions from natural disasters to extreme weather events, COVID-19 presents unique challenges. We are working hard to ensure our network and services are as robust as possible, whilst being prepared to adapt to different scenarios for our people, property, technology and 3rd party providers.
In addition to implementing our existing business continuity plans, we are responding to this challenge with a dedicated cross-business, Incident Response team who are addressing specific issues as they evolve.
Recent Government announcements will impact our freight capacity in and out of New Zealand and we’re working with our partner airlines to determine the full impacts of this. To ensure mail and parcels keep moving during these unprecedented times, this may include alternative routes which will potentially cause delivery delays.