Global Seller FAQs

Is there an upfront cost to list products on NZ Post storefronts?

There’s no upfront cost to list your products

Will I get paid in foreign currencies or NZD?

You will be paid in USD for sales in US marketplaces. Fulfilment and shipping charges are invoiced in NZD

What about warehousing solutions?

NZ Post takes care of the fulfilment, and fully adheres to the respective marketplace's Service Level Agreement.

How do I know if my product is suitable for

Your product is suitable for if:

  • You don’t have an existing offline presence in the US, such as a warehouse, any offices, or showcases, events or agents (these create a 'nexus' or chain leading back to the source country, and thereby trigger sales taxes).
  • You have a New Zealand GST number
  • You have liability and product recall insurance
  • You must follow US government and customs requirements – this is particularly true for grocery and health supplements products. Check with the US Food and Drug AdministrationOpens in a new window. for more information:

Note that there are specific requirements for each product category listed on the NZ Post storefront, which will be provided on request.

Who determines my pricing points?

You do. NZ Post doesn’t buy the stock from you, so your price point is at your discretion. NZ Post can give recommendations, but we suggest researching what works best within your product category in the US as a guide.

Will I get a monthly sales report?

Yes. Detailed sales reports are available on request.

Will I be charged for selling on more than one marketplace?

Not for US marketplaces. Additional fees may apply as we open more storefronts in marketplaces in other countries if you choose to list on these.

Who handles the returns process?

NZ Post will help coordinate returns. However, merchants will need to pay for related costs