Changes to our products and services from October 2020

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Changes to our International products and services from 1 October 2020

We’re proud to be New Zealand’s largest delivery partner and we’re committed to providing you with a sustainable, market-leading service now and for the future.

We know how important it is to move with the changing needs of the market, to support you with what you need, when you need it. We’re making significant investments into our people, technology, products and services many of which will directly benefit how we enable your business and streamline the way we work together.

Whilst we focus on keeping costs to a minimum and are always looking for innovative ways to provide our service more efficiently, we also have a responsibility to deliver a sustainable international mail and parcel service for New Zealand and do need to review prices annually. Due to the impact of COVID-19, airline capacity globally has decreased resulting in an increase in air freight charges. This, coupled with changes made by the United States Postal Service (USPS), has resulted in increases to the cost of international services we use. We have had to make the decision to pass on some of this additional cost. This decision has not been made lightly, given the impact of COVID-19 and the challenges we know many are facing throughout New Zealand.

From 1 October 2020 for business customers, we are making the following changes to our International products and services:


Sending a letter overseas

From 1 October 2020, the required postage will increase for sending letters overseas. 

Size 

(maximum weight and height x length x thickness) 

 

Australia and South Pacific

(incl. GST)

Rest of the world

(incl. GST)

Aerogrammes and postcards 

(up to 10g and 130mm x 235mm) 

$2.70

$2.70

Medium 

(up to 100g and 130mm x 235mm x 5mm) 

$2.70

$3.50

Large 

(up to 200g and 165mm x 235mm x 10mm) 

$3.50

$4.20

Oversize 

(up to 200g and 260mm x 385mm x 10mm) 

$4.70

$6.30

International Air Registered
A5 

(up to 200g and 185mm x 280mm x 10mm) 

 

$18.30

* The increase in RRP of some postage included envelopes may differ from the increase in postage due to increases in other supplier costs. 

Sending parcels overseas

From 1 October 2020, the required postage will increase for sending parcels overseas. 

  • International Air services
    • International Air Small Parcel
    • International Air Parcel
    • International Air Satchel
    • International Air Satchel Tracked
    • International Bulk Mail
  • International Courier
  • International Courier Exemption
  • International Express Courier
  • International GoCourier, including:
    • GoAustralia (previously named as eParcel)
    • GoChina

From 1 October 2020, the following card rates will apply for International Air Small Parcel, International Air Parcels, International Courier and International Express Courier for sending your parcels and documents (over 1kg). Please refer to your pricing schedule for rates applicable for your business for these and all other services.

Sending services

International Air small parcel

International Air parcel

International Courier

International Express Courier

Minimum chargeable weight

200g

2kg

500g

500g

Item weight

up to 2kg

up to 20kg

up to 30kg

up to 30kg

Per item

per kg

per item

per kg

per item

per kg

per item

per kg

Australia
 (Zone A)

$8.6393

$8.0010

$10.7940

$8.0430

$25.6919

$8.2625

$50.7062

$16.5966

South Pacific
 (Zone B)

$12.0886

$14.0354

$16.4640

$13.4085

$42.8125

$13.7561

$91.0579

$25.6260

Asia
 (Zone C)

$12.9510

$19.6705

$19.8765

$17.8815

$42.8125

$18.3560

$91.4437

$33.9574

Canada, UK & Europe
 (Zone D)

$13.4780

$23.2363

$22.0395

$20.6850

$43.6279

$21.1002

$91.6013

$37.3623

United States of America
 (Zone US)

$15.6207

$24.5742

$24.5583

$23.0490

$46.5929

$22.5342

$91.6013

$37.3623

Rest of World
 (Zone E)

$13.8133

$25.3111

$23.2785

$22.3545

$42.8125

$22.9341

$100.9355

$44.8576

USA changes

From 1 October 2020, we are introducing a new USA zone (Zone US) for sending to the United States of America. This won’t affect the way you send your items, but we recommend reviewing your pricing schedule so that you understand your new rates when sending parcels to the USA.  Zone DNA (North America) will no longer be available. Canada will move from Zone DNA (North America) to Zone D (Canada, UK, Europe).

Learn more about the upcoming changes to our international services to the United States of America.

Launch of GoUSA

We have a new service for sending parcels to the USA which is part of the International GoCourier range. GoUSA is a cost-effective courier option to send your tracked parcels to the USA.

Learn more about GoUSA or speak with your Business Manager.

Changes to eShip

If you are using eShip, from 1 October 2020, you’ll need to check your eShip account and rules to ensure you’re using the correct services.

You can find more information on the support pages within eShip.

Electronic Advance Data (EAD)

From 1 October 2020, we will be introducing an EAD fee of $5 (GST zero rated) to International Air manual consignment notes.  From this date we will also no longer be able to provide overprinted Consignment notes. 

The EAD fee will not apply to consignment notes and Customs declarations if they are generated by our online lodgement tool (including our API’s).   The EAD fee covers the additional costs in capturing data required for clearance purposes*.  The EAD fee is currently charged on International Courier and International Express Courier manual consignment notes.

*We will begin capturing this data from 16 September 2020.

Learn more about EAD and what this means for your business.

Changes to Retail lodgement

If you are sending items over the counter at a Retail outlet, using a Digital Postage Meter (DPM) or Print Postage Online, you will pay retail prices, which will vary from the rates in your pricing schedule.Learn more about the changes when lodging using Retail, DPM or Print Postage online.

eParcel now GoAustralia

From 1 October 2020, our eParcel service will be renamed as GoAustralia. You will still receive the same service as eParcel. We are changing the name to be more in line with our other international parcel services like GoUSA, GoChina and GoUK, which are part of our International GoCourier range.

Questions and answers - International changes

1. Why are you are increasing your prices?
Whilst we focus on keeping costs to a minimum and are always looking for innovative ways to provide our service more efficiently, we also have a responsibility to deliver a sustainable international mail and parcel service for New Zealand and do need to review prices annually. Due to the impact of COVID-19, airline capacity globally has decreased resulting in an increase in air freight charges. This coupled with changes made by the United States Postal Service (USPS), has resulted in increases to the cost of international services we use. We have had to make the decision to pass some of this additional cost on. This has not been made lightly, particularly given the impact of COVID-19 and the challenges we know many are facing throughout New Zealand.

3. Does this mean the International Surcharges you put in place because of COVID-19 will be removed?
Due to COVID-19, we have seen a significant drop in available aircraft capacity and an increase in surcharges from the airlines we work with to send your items. Due to this, we introduced our International Surcharges from 1 April 2020, and these will be in place until airfreight capacity and costs return to normal. We are also faced with increasing costs due to other factors and have had to make the decision to pass some of this additional cost on. This decision has not been made lightly, particularly given the impact of COVID-19 and the challenges we know many are facing throughout New Zealand.

3. How do these changes impact the prices my business pays?
We have posted you a letter with a new pricing schedule outlining your new rates. If you have not received this, please contact your Business Manager.


Changes to our CourierPost, Pace, NZ Transport and Contract Logistics products and services from 15 October 2020

From 15 October 2020 for business customers, we are making the following changes to our products and services.

We're proud to be New Zealand’s largest delivery partner and we’re committed to providing you with a sustainable, market-leading service now and for the future.

Through COVID-19 we experienced our largest parcel volumes ever and we expect volumes will continue to grow faster than our original expectations.

It is our responsibility to operate a sustainable delivery service for New Zealand.  We are always looking for innovative ways to provide our service more efficiently, but at times when faced with increased cost to deliver our service, we do need to review our prices.

From 15 October 2020, the price of the following products and services will be increasing:

  • CourierPost
  • Pace
  • NZ Post Transport
  • Contract Logistics

This decision was not made lightly, particularly given the impact of COVID-19 and the challenges we know many businesses are facing throughout New Zealand.

We take our commitment to continually improve our service for you seriously and will be making significant investments into our people, technology, products and services to ensure we are ready to deliver for you over the upcoming peak in activity leading into Christmas and into the future.

In anticipation of future parcel volumes, we are also investing $170 million in our future network. The ground-breaking at our new Super Depot in Wellington signals our 10-year plan for parcel growth allowing us to double our processing capacity – from 95 million parcels today to 190 million parcels per annum.

Complying with our sending standards

We know how important it is to get your parcels delivered first time, so when sending parcels please make sure you understand and comply with our sending standards:

  • Follow correct addressing guidelines and ensure contact details on the label are valid and legible.
  • To ensure your parcel arrives safely, follow our packaging guidelines.
  • To avoid non-compliance charges, please ensure items are correctly ticketed and meet size and weight limitations.

Learn more about our sending standards.

Questions and Answers

1. How will these changes impact my business?
You will have received a letter or email from us to notify you of the price increase and what this means for your business. If you haven’t received a letter or email, please contact your Business Manager or contact us.

2. Why are you increasing prices this year?
We are always looking for innovative ways to provide our service more efficiently but are facing increased costs across the business and do need to review prices.

3. Are there any changes to the Road User Charge?
The Road User Charge (RUC) increased on 1 July 2020 to 0.90% to cover the increase in RUC costs within our transport and courier fleets. The increase is in line with the government changes effective 1 July 2020. Learn more about Variable Fuel Rates.