Let's get ready for the busy festive season

Check out our sending cut-off dates for Christmas, so you can let your customers to know when to order by so their parcels arrive on time. We’ve also put together some tips on how to prepare your business for this busy time.

Let's get ready for the busy festive season

Check out our sending cut-off dates for Christmas, so you can let your customers to know when to order by so their parcels arrive on time. We’ve also put together some tips on how to prepare your business for this busy time.

Cut-off dates to target delivery by Christmas

It's important for your customers to know when to order by so their parcels arrive on time.

Parcel sending reminders this Christmas season

We asked our Investigations team how to avoid your parcels ending up in their hands this Christmas season. With more than 20 years of experience at NZ Post this is what they told us:

1. If sending to a business, always include a Business Name and Unit Number in the address – this is the #1 reason for delayed parcels when deemed undeliverable
2. Whenever possible include a phone number for the recipient – if something does go wrong this will speed up resolving any issues
3. Don’t put tape over labels – the tape can affect the ink and make addresses or tracking numbers unreadable
4. Do remove or cover old address labels so there isn’t confusion about where your parcel should go
5. Don’t strap multiple items together as if they get separated, we’ll have no way of knowing where they were headed (if strapping is necessary, be sure to address each individual item just in case)

young woman happy holding a gift

Top tips for sales events

Doing well through November’s big events – Click Frenzy, Singles’ Day, Black Friday and Cyber Monday - sets a retailer up for a good run into Christmas and a great finish to 2023.

Creating a great delivery experience

Practical tips that you can use to drive higher customer satisfaction and have more parcels delivered the first time this shopping season.

NZ Post courier in new uniform posing against scenic backdrop
NZ Post courier in new uniform posing against scenic backdrop

Today's consumers demand sustainability

With this year’s busy shopping period upon us, look to promote your sustainable business practices to consumers.