Delivering for you this festive season
Our business has evolved to be more agile than ever and operationally ready for Peak volumes. As we approach the busy festive season, we’re excited to share what we’ve learnt and our insights with you – and ensure that together we’re ready.
We’ve learned from COVID-19
Hear what changes we’ve made, and how we’re gearing up for the Christmas peak season. You’ll hear from our CEO David Walsh, Chief Customer Officer Bryan Dobson and Chief Operating Officer Mark Stewart.
Content is for the purpose of informing our customers of our COVID learnings and business plans. It is not to be used, recorded or posted online.
Here’s what you can expect
We’re more prepared than ever to deliver for you over the Peak season. We’ve rallied up more planes, vans, people, and introduced new ways to manage spikes in order volumes so that you’re covered.*
* Plans subject to change
How we’re gearing up
- We’re expecting volumes to increase by 15-20% and we’re planning what we need to continue to deliver our usual high service levels.
- Last year we put in place similar process changes and we delivered 97% of parcels on time - higher than all our competitors.
- We have an additional 2000 containers, three additional sites (in Auckland, Hamilton and Wellington) to manage surges in volumes, and new reporting to improve visibility for senders.
- We’re continuing our work with airlines to expand our international capacity, which is still impacted due to COVID-19.