1. Let us know when you're on promotion

Keep your Business Manager updated on your promotional sales dates and what lift in sales you’re expecting to see. This way we know what to anticipate when planning your pickups. Providing your volume forecasts for November and December also helps us make an appropriate plan to support your business over the busy shopping season.

We understand retail is fast paced and promotional activity can change quickly, so let your Business Manager know what you can early on and make sure you update them on any changes.

2. Expect to send large volumes of parcels internationally?

By letting us know, we can better prepare you for the busiest time of the year. Projecting your international freight volumes helps ensure your parcels are processed efficiently and that we plan for the right airline capacity. Share your projected volumes by talking to your Business Manager.

Please note, events overseas can delay the delivery of items, so make sure you stay up to date with our latest international delivery updates.

  See delivery updates

3. Streamline pickups

Help us get parcels moving as quickly as possible for customers outside of your local area (Forward Freight). You can do this by prioritising these parcels and handing them over to us earlier in the day if you have more than one pick-up slot.

If you’re working on weekends, get in touch with your Business Manager to find out how we can support you over the peak period with weekend pickups, so you can get your parcels moving faster.

Ensure you collect and send us quality contact data from your customers so we can send them parcel notifications at key points in their delivery. Parcel notifications are a great way to take your customers’ online shopping experience to the next level and ultimately improve customer satisfaction.

Your customers get the peace of mind of knowing where their parcel is, and they can request that their courier leaves their parcel in a safe place or redirect it to a new address if needed. It also means you spend less time and money dealing with delivery enquiries. It’s a win-win.

  More about notifications

Double check that the addresses on your labels are correct and that your labels meet our addressing guidelines & data injection standards. This ensures we can deliver your parcels to your customers first time and avoid misdirected parcels or delays.

If you have an integrated solution with us, get in touch with your Business Manager to find out more about how to easily validate address information with our ParcelAddress API. The API makes it simple for your customers to search for and auto-complete their address at checkout, streamlining the customer experience and reducing cart abandonment.

  More about addressing

Follow our sending standards guidelines, which cover packaging, size & weight limitations, prohibited & restricted items and accurate addressing.

These guidelines will help you get your parcels ready for sending and delivered to your customers first time.

  More about standards