Sending welcome pack

Getting started with NZ Post

Everything you need to get up and running with our services


Our two step guide getting it right with your parcels

A simple guide to determine the correct tickets to use and work out number of tickets you’d need for delivery.

Getting it right - your 2 step guide to ticketing (PDF - 604KB)

View the boundaries for our prepaid courier tickets

Sector Guides are tools to help you put the right pre-paid ticket on your package. Simply select the area you are sending the package from.

Our freight forwarding service

Freight Forward pricing guide (PDF - 643KB)

This service allows you to have a parcel to be picked up from an address other than your own, and for it to be charged to your account.

Our recycling initiative

Backtrack your trackpaks (PDF - 786KB)

We are committed to help protect our environment by minimising the impact of waste products.  See how you can help by recycling your used Trackpaks.


International services

View the three options available for international delivery. A quick way to determine which service to use based on delivery time, weight and destination.

International Air (PDF - 123KB)

International Courier (PDF - 462KB)

International Express Courier (PDF - 380KB)

World zones

Our international delivery network is made up of five zones. Find the correct zone for your delivery destination and the delivery target for each zone.

How to package items

Follow our handy tips to help you package items so they arrive safely and securely or purchase packaging options to securely wrap and protect your items.

Prohibited and restricted items

See what items are not suitable for sending by post or courier.

Oversize items

Sending solutions for items over 30kg in weight, or for items larger than the maximum dimensions.

Customs declaration and consignment notes

Everything you need to know to complete your customs documentation.

Export documentation and procedures

Items valued over NZD$1,000 require an export entry issued by New Zealand Customs Service. For more information see Customs Export documentationOpens in a new window. .