ParcelPost Returns

A convenient way for your customers to return goods to you. Plus, you only pay for postage when a customer returns an item.

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Key benefits

  • Easy to use – your customers simply attach a pre-printed ParcelPost Returns label to the parcel and drop it off at any PostShop.
  • Convenient – returned items are delivered to your Private Bag address. Our ParcelPost Returns services may also include clearance of your Private Bag and delivery to your premises.
  • Exposure for your brand - personalise your ParcelPost Returns label with your company logo.
  • Choice of fast or standard delivery - depending on urgency, you can have the item returned to you using Standard Post or FastPost (ParcelPost Tracked Returns is only available with Standard delivery targets).
  • Cost effective – you’ll only be charged postage when an item is returned to you.
  • Peace of mind - with the optional ParcelPost Tracked Returns service. With a barcode added to your ParcelPost Returns label you can keep track of items being returned using our Returns Tracking System application.

Target delivery times

You can choose between fast or standard delivery depending on how urgently you want the goods returned:

  • FastPost delivery - next working day delivery target.
  • Standard Post delivery - one to three working day delivery target.

Delivery targets are guides only and we cannot guarantee your parcel will reach its destination within the delivery target. Delivery to and from rural and remote areas may take longer.

More information

To take advantage of our ParcelPost Returns services you need to be a New Zealand Post Account customer, have a FreePost number, and a Private Bag for returned goods to be sent to. Our team can help set these up.

ParcelPost Returns is only available in selected locations. Specific terms and conditions apply.

To find out whether this service is right for your business, contact your New Zealand Post Account Manager.

Terms and conditions

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.

Delivery targets

Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.

Cover for loss or damage, prohibited & restricted items

Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about our cover for loss or damage and prohibited & restricted items.

Returns Tracking System (RTS) for ParcelPost Tracked Returns

General Information

These terms and conditions apply to the use of Returns Tracking System (RTS) for ParcelPost Tracked Returns. You need to read these terms and conditions together with the terms and conditions associated with the use of the New Zealand Post website and the terms and conditions governing the products and/or services available to you through RTS as set out above. We and you may also agree in writing to other terms and conditions and the law may imply terms and conditions. We will use the phrase "these terms" to cover all of these terms and conditions and any changes to them.

If there is any inconsistency between these terms and the terms and conditions governing the products and/or services available to you via RTS, the terms and conditions governing the products and/or services available to you via RTS will prevail.

If there is any inconsistency between these terms and the terms and conditions associated with the use of the New Zealand Post website, these terms will prevail.

By using RTS, you acknowledge that you are bound by these terms.

If you use RTS you are deemed to have accepted these terms.

In these terms:

  • "You" means the person accessing or using RTS. "Your" has a corresponding meaning.
  • "We" means New Zealand Post Limited, its related companies, successors and assignees. "Our" and "us" have a corresponding meaning.
  • "RTS" means this electronic label and barcode generation tool for ParcelPost™ Tracked Returns.
  • "Our website" means the New Zealand Post website accessed through the home page www.nzpost.co.nz , but excludes other websites not operated by us that may be accessed through hypertext links on our website.

Your use of RTS

The functionality of RTS is provided for your convenience only, and you use RTS at your own risk.

You or a designated key user will receive an administrator password and account to use in connection with administering the user accounts. You are responsible for maintaining the confidentiality of the password and account, designating those employees who are authorized to access RTS, limiting the scope of such authorization to performance of their respective duties, and for all activities that occur under your employees’ user accounts. You agree to immediately notify us of any unauthorized use of, or access to RTS, or of any other breach of security. We cannot and will not be liable for any loss or damage from failure to comply with these security obligations.

Each time you or authorised users create a returns label using RTS, you confirm that they have the appropriate authority to generate returns labels (and any resulting postal charges upon delivery of returned items) on behalf of your company and that their use of the information and functionality in RTS is for business purposes.

You may only use RTS for generating returns labels for ParcelPost Tracked Returns.

RTS produces returns labels based on the data that you contribute. You are responsible for ensuring the accuracy of the data you provide.

Collection, tracking, and delivery of your parcels are dependent on the print quality of the consignment notes. You are responsible for ensuring the print quality of the labels produced and their subsequent. This responsibility includes, but is not limited to, printing returns labels using a laser printer or informing your end customers about printing requirements and how to affix labels to a parcel if returns label are sent to your customer via e-mail.

Changes to RTS

We may change the design or functionality of RTS including these terms, at any time.

You acknowledge that RTS is provided at no cost to ParcelPost Tracked Returns customers only, and based on the current application setup with Google Apps. We reserve the right to change this by giving you at least 30 days’ written notice of the change.

Customisation, integration with your systems or customer-specific development may incur additional charges and will be dealt with individually, should the requirement arise.

We may change the terms and conditions of RTS, rescind your access to RTS, suspend access to, or withdraw RTS for use by our customers by giving you at least 30 days’ written notice of the change.

Local laws and regulations

These terms and conditions apply to the use of RTS. By using RTS, you confirm that you are not breaching any local laws or regulations existing where you are. You also confirm that you are not breaching any terms and conditions for using New Zealand Post’s website or New Zealand Post services accessed via RTS.

Liability

We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of RTS or your use of, or reliance on, sending documentation or data generated by or accessed through RTS.

We will not be liable for any loss or damage (direct or otherwise) you suffer from the temporary or permanent non-availability of the New Zealand Post website or of RTS.

Privacy

RTS is a Google Apps application, and as such Google’s privacy notice applies to data held, used and collected:

When you use RTS, Google's servers automatically record certain information about your use of the services. Similar to other web services, Google records information such as account activity (including storage usage, number of log-ins), data displayed or clicked on (including UI elements, ads, links); and other log information (including browser type, IP-address, date and time of access, cookie ID, and referrer URL).

Security

Information transmitted over the Internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect via RTS. The information you send is passed through a secure server utilising encryption technology. All stored customer information is protected with secure passwords, user log-ons and other security procedures.

You agree you will not use a password that is easily guessed or relates to your easily identifiable personal information. This includes passwords that are comprised of birthdates, telephone numbers and sequential numbers.

You agree you will not divulge your password to another person or store your password in electronic or written format.

If you have been set up as an administrator for your company, you agree that you will put the procedures in place to ensure staff log-ons are set up, managed and deleted in accordance with their roles and duties.

Intellectual property and our other rights

We are a licensee of all intellectual property rights inherent in RTS (excluding any New Zealand Post trade marks, which we own). You may use the information in RTS in accordance with these terms only.

In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information or functionality in RTS.

Governing law

As between us and you, the use of RTS is governed by the laws of New Zealand. When you access RTS, you submit to the exclusive jurisdiction of the New Zealand courts.

*If you choose the ParcelPostTracked Returns service or optional compensation cover your customers must return items via a PostShop.

**Private Bags are sorted five days a week. Mail availability times vary at some remote lobbies.

*** ParcelPost™ Tracked Returns is only available with Standard delivery targets.

**** not available for ParcelPost Tracked Returns.

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.

ParcelPost is a registered trade mark of New Zealand Post Limited.

Next steps

  • To get a New Zealand Post Account contact our Customer Service Centre or
  • talk to your New Zealand Post Account Manager about ParcelPost Returns services.