We’re changing the way we deliver mail

Last year we started delivering mail every second day in larger towns and cities around New Zealand. Over the coming months we’re continuing to roll out this change.

When the delivery changes are introduced, households will receive mail either on Monday, Wednesday, Friday or on Tuesday, Thursday and Saturday. We’ll deliver a flyer in each town with delivery day information before the change.

There will be no change to our service standard. We’re still committed to delivering at least 95% of mail within three working days, just like always. And we will continue to deliver express parcels overnight.

We're changing the way we deliver mail

From these dates, we'll be delivering mail on alternative days:

  • 21 August - Featherston, Martinborough
  • 4 September - Mapua, Motueka, Te Aroha, Turangi, Acacia Bay, Wairakei Village, Mamaku, Pokeno
  • 11 September – Picton, Waiheke
  • 18 September - Te Kauwhata , Matamata, Raglan, Otaki
  • 25 September - Spring Creek

You’ll still get your courier packages daily and we’re committed to delivering at least 95% of mail within three working days, just like always.

Frequently asked questions

When is alternate day delivery coming to my town?

Each town and region is different. We’re looking at the best way to provide services in each area. We will let customers know about the change in their town before it is introduced.

How can I check my delivery days?

You can check what days we deliver to your street address by entering your details into the Address and Postcode Finder.

What about PO Boxes?

Mail is delivered to PO Boxes five or six days a week, depending on location.

What about courier packages?

Courier packages are delivered overnight five or six days a week, depending on location.

What about Rural Delivery?

The Rural Delivery service stays the same. Changes in small towns do not affect people on Rural Delivery.

Do the delivery changes impact business, or just household addresses?

The delivery changes will include businesses and households that use their street address to get their mail.

What if my delivery day is on a public holiday?

As is the case now, mail will not be delivered on public holidays. If your mail was due to be delivered on a public holiday, it will be delivered on the next working delivery day assigned for your street. For example, if your delivery days are Monday, Wednesday, Friday and Monday is a public holiday, your mail will be delivered on Wednesday.

Do I need to buy a new mailbox?

No. However, you do need to make sure your mailbox number is clearly visible and access to it is clear. For more information on standards for your mailbox, please refer to the Postal Users Guide (PDF - 9.4MB)

Questions or feedback

If you have any questions about the changes, call us on 0800 501 501.

Give us feedback, or for courier services fill in this fill in this feedback formOpens in a new window. .