International Express parcels and documents can be lodged at your local NZ Post store or from home via Print Postage Online.
All Express parcels and documents lodged at NZ Post store require:
A white Customs declaration (CN23/CN300), available in store.
A copy of the commercial invoice or an Export Invoice (NCPI025) (PDF - 49KB), if the items being sent are part of a commercial transaction
A completed Export Entry (for items valued over NZ$1,000). NZ Post can complete this on your behalf for an additional cost.
Sender, receiver and parcel content information that you provide on the Customs declaration form or on Print Post Online will be shared in advance, to the destination postal administration and national government agencies (such as Customs) for fiscal, risk, security and border clearance purposes, in line with national and international legislation. Learn more about Electronic Advance Data (EAD).
If you have documentation, such as shipping labels (including electronic labels and manual consignment notes, invoices, or other certificates) that are not adhesive, you will need to put them into a clear plastic pouch and attach it securely to your parcel. Please ensure the shipping label is facing out. You can get clear pouches at NZ Post stores or at our online shop.
The standard terms and conditions of the products and services offered by NZ Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at selected NZ Post stores.
For the purposes of delivery targets, the day in which the item is accepted by us is day zero. If you post an item, or hand it over the counter in a NZ Post store after that day’s final clearance, or on Saturday or Sunday, day zero will be the next working day.
You can expect that items will usually arrive at their destination within the delivery target specified. Because NZ Post does not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer. For information on our delivery targets for international destinations, view our guide to World Zones.
*PO Box delivery is available to selected destinations.
**This may vary depending on destination, weight, and size of item. Maximum weights are lower for some destinations