FastPost

Ideal for sending letters, documents and postcards within New Zealand, with a next working day delivery target between major towns and cities. From 1 January 2018 the FastPost service will no longer be available and customers will be able to use an alternative product to send their mail.

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FastPost has a next working day delivery target for sending across town or between major towns and cities and offers a range of letter sizes and postage options. Delivery other than between major towns and cities (listed in Terms and conditions) may take longer. Due to transport schedules, the delivery target for FastPost from some major towns and cities to particular other major towns and cities on some days is two (2) working days (as detailed in Terms and conditions).

The required postage to send mail by FastPost is based on the size and weight of your letter or document.

Envelope size/Product code Max dimensions (height x length) Max weight (incl. envelope) Max thickness Required postage

Medium - LDFM
(eg. E9, DLE, Cheque Mailer)

130mm x 235mm 500g 6mm $2.30

Large - LDFL
(eg. C5)

165mm x 235mm 500g 10mm $3.30

Oversize - LDFO
(eg. E35, A4)

260mm x 385mm 1kg 20mm $4.30

Items larger than 260mm x 385mm or thicker than 20mm or heavier than 1kg are classified as parcels.

Sending mail by FastPost

Please apply a FastPost sticker to the top left hand corner of the envelope as well as the correct postage, or use a FastPost Postage Included Envelope. This is to ensure it's correctly streamed as FastPost mail. If you are a business use a Digital Postage Meter impression.

Post your mail in the FastPost slot of a New Zealand Post street posting box or your local PostShop letter slot. Or to get a New Zealand Post Account and discuss having your mail picked up, talk to us today.

If you do have a courier pick up, please ensure you separate and bundle your FastPost mail from your other mail so it’s clearly identified as requiring priority service.

Cover for loss or damage, prohibited & restricted items

Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about our cover for loss or damage and prohibited & restricted items.

 

See our details on what changes are happening to FastPost in January 2018.

Frequently asked questions
Terms and conditions

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.

Delivery target

Between major towns and cities^ - Next working day

Delivery targets are a guide only and we do not guarantee that your item will reach its destination within the delivery target. Delivery outside major towns and cities (listed below), including to and from rural or remote areas may take longer.

^Major towns and cities are:
Whangarei, Auckland, Hamilton, Cambridge, Te Awamutu, Tauranga, Whakatane*, Rotorua*, Tokoroa*, Taupo*, Gisborne*, New Plymouth, Wanganui*, Napier, Hastings, Palmerston North*, Fielding*, Levin*, Masterton*, Wellington/Kapiti, Nelson, Blenheim, Christchurch, Greymouth, Ashburton, Timaru, Oamaru, Queenstown, Dunedin, Invercargill.

* Due to transport schedules, the delivery target for FastPost from these towns to particular other major towns and cities on some days is two (2) working days.

Minimum volume

No minimum volume.

Product requirements

All items must:

  •  have the correct postage attached to the front, top right-hand corner of the envelope and a blue FastPost service indicator attached to the front, top left-hand corner of the envelope; or
  • be posted in a FastPost postage included envelope; and
  • have a valid New Zealand delivery address.

Blue FastPost service indicators are available free from all PostShops and selected New Zealand Post retail outlets, on our website, www.nzpost.co.nz, or by contacting our National Contact Centre on 0800 501 501.

FastPost postage included envelopes can be used to send items by FastPost. They can only be used once and only within New Zealand.

We recommend you include a return address. Items that we are unable to deliver and that do not have a return address will be sent to the New Zealand Post Returned Letters Office and dealt with in accordance with the Postal Services Act 1998.

Lodgement options

  • New Zealand Post street posting boxes
  • PostShop letter slots
  • PostShops and selected New Zealand Post retail outlets
  • New Zealand Post Mail Service Centres
  • New Zealand Post Business Mail Centres
  • Business customers: items may also be lodged with your courier if you have a mail pick up service

Lodgement requirements

FastPost items must be posted in the FastPost slot of New Zealand Post street posting boxes or PostShop letter slots. If the item is not posted in the FastPost slot, it may not receive the FastPost service.

Business customers: FastPost items must be bundled separately from other items so they are clearly identified as requiring priority service. FastPost items mixed with non-priority items may not receive the FastPost service.

Prohibited and Restricted items

Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to section 1 of the Postal Users' Guide for full details.

Compensation terms and conditions

For full information about our Compensation terms and conditions, refer to section 2 of the Postal Users' Guide.

Other terms and conditions

Additional terms and conditions apply; refer to the Public Contract and sections 1 to 3 of the Postal Users' Guide.

FastPost and KiwiStamp are trade marks of New Zealand Post Limited.

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