Sending overseas
Choose the best option to deliver your item overseas. From fast delivery time to cost effective delivery options, we've got you covered.
Sending overseas
Choose the best option to deliver your item overseas. From fast delivery time to cost effective delivery options, we've got you covered.
Changes to global customs clearance requirements
If you’re sending parcels overseas, there are important global Customs clearance requirements that need to be met to ensure your parcel reaches its destination without being delayed or returned.
LETTERS
International Air
(letters only)
Cost-effective service to send letters, with signature available on some services.
Delivery target
3-10 working days
to 220 destinations
Max weight
Up to 200grams*
Value of item(s) send
- International Air Letters
No compensation payable
- International Air Registered
Up to $250
- Tracking not available
- Signature available for International Air Registered
- Home pick up not available
PARCELS
International Air
Cost-effective parcel delivery option, with tracking available and no signature required.
Delivery target
3-10 working days
over 220 destinations
Max weight
Up to 20kgs*
Value of item(s) sent
-International Air Small Parcels Up to $250
-International Air Parcels
Up to $2000
- Tracking included for parcels over 2kgs
- Signature not available
- Home pick up available for International Air
(Not available for International Air Small Parcels)
PARCELS & LETTERS
International Courier
Cost effective service for sending parcels and letters, with tracking and signature on delivery.
Delivery target
2-6 working days
to 53 destinations
Max weight
Up to 30kgs*
Value of item(s) sent
Up to $5000 for parcels only
- Tracking included
- Signature available
- Home pick up available
PARCELS & LETTERS
International
Express Courier
Premium service for sending parcels and letters with fast delivery, tracking and signature required.
Delivery target
1-5 working days
to 220 destinations
Max weight
Up to 30kgs*
Value of item(s) sent
Up to $10,000 for parcels only
- Tracking included
- Signature available
- Home pick up available
*This may vary depending on destination, weight and size of item.
*Maximum weights are lower for some countries
Sending large (over 30kgs) parcels overseas?
If you’re sending a large, unusually shaped item or one that’s over 30kgs overseas, use our International Freight service.
Items include :
- Weighs 30kg or more
- Height, length or thickness of any one side over 1.5m, or more than 3m overall (length plus girth)
- Volume over 0.125m3 - this is calculated by height x length x thickness.
Sending guidelines
Custom forms
If you’re sending documents or parcels internationally, you’ll need to complete Customs documentation.
Prohibited & restricted
Not all items are suitable for sending by post or courier. Please check that your item is safe to send.
Cover for loss or damage
Learn what you're covered for, and how to make a claim should an item get lost or damaged.
How to address mail
Check out our guidelines on how to address your items correctly so it reaches its destination on time, every time.
How to package items
Check out our handy tips on packaging your items so they arrive safely and securely.
World zones
See the delivery targets for the 6 world zones when using one of our International mail services.
Buy packaging & stamps online
You can buy a range of stamps and packaging in bulk through our online shop.
International delivery updates
Events overseas can delay the delivery of your items. Find out more about the latest delivery updates.
International delivery updates
Events overseas can delay the delivery of your items. Find out more about the latest delivery updates.
Sending internationally for business
Whether you’re looking for parcel or bulk sending options, e-commerce solutions or exporting and importing, we’ve got your sending needs covered.