RDP Arrears Claim

Payment of relevant daily pay

You're either on this page because you've been identified as a former New Zealand Post Group employee who is owed an arrears payment, or you are unsure if you are eligible for an arrears payment and would like to find out more. You can either make a claim now, track an existing claim or read on to find out more about relevant daily pay arrears payments, what they are, and how you can find out whether you’re eligible.

A court ruling in late 2012 - on the interpretation of the Holidays Act 2003 - has resulted in the company recalculating payments to its current and former employees for sick leave, bereavement leave, union leave, alternative leave and public holidays taken since 1 April 2004, for employees who worked and were paid for unrostered overtime or call back. It excludes annual leave and all other leave types. This recalculation means some former and current employees are entitled to receive an arrears payment.

Anyone who was employed by New Zealand Post Limited (or any of its subsidiary companies listed below) on or after 1 April 2004, and who received overtime or call back, may be eligible for a payment to correct some leave calculations.

The New Zealand Post Group businesses include:

  • New Zealand Post Limited
  • Express Couriers Limited
  • Datam Limited (formerly Datamail Limited, Moore Gallagher Limited)
  • Converga Group Limited (formerly Outsource Solutions Limited)
  • Reach Media New Zealand Limited (formerly Letterbox Channel)

Former employees

Current employees

  • Current employees have been paid all RDP arrears owing to them. Please chat with your team leader if you have any questions about your arrears payment.

Want to know more about relevant daily pay, the technical detail or how the recalculation came about? Click here to read our Frequently Asked Questions.

How do I claim an arrears payment?

The quickest way to receive any arrears owing to you is to submit your claim online, and ensure you provide all required information and documentation. If your claim has been entered accurately on the website, payment should occur within two weeks of submitting your claim.

You can claim online by clicking on the "Make a claim" link at the bottom of this page, if you have access to the necessary documents in scanned form.

If you are unable to submit your claim online, you can post your claim documents to us. However, it will take longer to process your claim and payment. It will take up to six weeks to pay any arrears owing following manual receipt of all required information and documentation.

To submit a manual claim, you can:

  • Call our contact centre on 0800 767 868 (+64 (0)4 463 4699 from a cell phone or for calls from outside New Zealand) and ask them to post you the form. Note: It may take up to two weeks for you to receive the claim form.

Post the completed form to: RDP Programme, New Zealand Post, Private Bag 39990, Wellington Mail Centre, Lower Hutt 5045.

If you received a letter from New Zealand Post about your arrears payment that states your claim reference number in the top right corner, your letter will tell you which documents (if any) you need to submit in addition to those stated in the box below.

If you did not receive a letter from New Zealand Post Post that states your claim reference number in the top right corner, you can still make a claim but, as well as the documents listed in the box below, you will need to provide a copy of the following documents:

  • Proof of identity document: any one of birth certificate, passport, certificate of citizenship, Immigration New Zealand visa, driver's licence, firearms licence, or HANZ 18+ card. Please note: if your identity document has text on both sides (e.g. driver licence), both sides must be scanned/copied in order for it to be accepted.
  • Proof of address: a recent (within 3 months) utility bill, bank letter, rates bill, or letter from IRD

If you are using the website to claim, you will need:

  • Scanned copies of all required documents in JPEG, PNG, GIF or PDF format. The maximum file size for each attachment must be less than 1MB. This document provides guidance on how to create scanned copies of documents to upload with your claim.

You will need the following information before you start to make a claim:

  • Identity verification documents, if required - see above
  • Tax code and IRD number: a signed IR330, which can be downloaded from www.ird.govt.nz
  • Bank account number
  • If you received an RDP Arrears Claim letter from New Zealand Post, your claim reference number as stated in the top right corner of the letter
  • If you are claiming in a different name to the one used when you were employed by us, proof of name change: marriage certificate, statutory declaration, or birth certificate (documentation must show both old and new name)
  • If you have a special tax code, special tax certificate issued by the IRD