When you receive incorrect mail and you want to return it.
If you have received mail that was not meant for you, you can return it using our Return to Sender service.
Simply write ‘return to sender’ on the front of the envelope and post as normal. It will be returned to sender if there is a sender's address.
If there is no sender’s address then it will be sent to New Zealand Post’s Returned Letters Office and will be dealt with in accordance with the Postal Services Act 1998.
There are a few things you need to know about items being returned overseas:
- Letters, small parcels and all registered mail are returned to the country they were sent from.
- Parcels that are insured or over 2kg, and courier items, are dealt with according to the instructions on the customs declaration or consignment note.
- Printed papers are only returned to the country they were sent from if specifically requested by the sender. This must be marked on the item in the language of the destination country.
Legal information
The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.
Delivery targets
Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.
Required postage
The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary in store. The required postage and specifications are subject to change.
Cover for loss or damage, prohibited & restricted items
Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about cover for loss or damage and prohibited & restricted items.