Due to COVID-19 restrictions and increases in parcel volumes, we have delivery delays of up to 6 working days for items in Hamilton, 3 working days in Auckland, and 1 working day across the rest of NZ. If you are in Hamilton, please do not call unless your parcel has been delayed longer than 10 working days, or five working days for the rest of NZ.
If you are waiting for a parcel that was sent to a business that was closed in Alert Level 3 or 4, you may be able to redirect your item to a new address using the tool below.