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YouShop customer updates:

  • Due to the ongoing impact of COVID-19, from November 16 we will be updating YouShop UK & USA Air Freight pricing, and temporarily suspending YouShop’s Sea Freight service from the USA. Read More.
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YouShop service update

COVID-19 continues to disrupt shipping and airline businesses internationally and with no signs of slowing, we’re having to make some changes to our YouShop services.

Price increase to YouShop Air Freight from the USA & UK

Our YouShop Air Freight service will continue to operate as per normal however due to an increase in airline fees and fuel prices, the cost of our YouShop Air Freight service will be increasing.  

From Tuesday 16 November YouShop Air Freight from the USA and the UK will be:

  • NZD $10 handling fee per parcel + $8.15 per 500g (excl. GST)

Learn more about what you can send using our Air Freight service.

Temporary Suspension of YouShop Sea Freight from the USA

Ongoing congestion and a lack of sailing and cargo availability has meant we can no longer deliver this service in a timely manner. As a result, we will be temporarily suspending our YouShop Sea Freight service from the USA until cargo availability returns to normal.

This will come into effect from Tuesday 16 November 2021 at 12.00pm NZST. 

Items currently waiting to be shipped by YouShop Sea Freight

If you have paid for Sea Freight shipping and are waiting for an item to be shipped from the USA, rest assured, we will still get your item to you safely as soon as possible.

We are currently working through alternative options for your parcel at no extra cost to you and will be in touch shortly to confirm when to expect your item. 

Please note: If you have recently used your YouShop USA address for an item that can only be shipped by Sea Freight, and your tracking shows that it will not reach our USA YouShop warehouse ahead of 16 November 2021 (NZST), please contact youshop@nzpost.co.nz so we can make shipping arrangements for you.