Contact and support







Contact and support




Check tracking status

Check the status of your parcel using our online tracking tool.


Latest delivery delays

Within New Zealand

Minor local delays*

1 day delay countrywide, and 1-2 days in Auckland.



Sending overseas

3-5 days delay*

Australia: 2 working days transit delay.¹
Niue, Tonga and French Polynesia: 5 days delay due to limited flight capacity.¹
USA : 3 working days delay in handover from our US ground handlers to USPS.¹





Receiving from overseas

2-3 days delay*

Due to delays in processing.



* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays Within New Zealand. 

Submit an enquiry

Parcel enquiry

Request help if your parcel is delayed, it shows as delivered but you haven't received it, or it was received damaged or with contents missing.

Mail enquiry

Enquire about mail redirectionholding your mail, or any issues with mail delivery, including Rural Delivery & updating postal details.

You Shop

Send a question about the You Shop service or request help with your parcel sent via our international warehouse.

Online shop order

Enquire about your NZ Post online shop order or about buying prepaid postage, packaging & stamps.

Ways to contact us

Make an online enquiry

Please choose the best enquiry form for your situation so we can assist you quickly.

Call us

We're available Monday to Friday, 8am to 6pm, excluding public holidays.