Contact and support
Contact and support
Check tracking status
Check the status of your parcel using our online tracking tool.
Latest delivery updates
Within New Zealand
Up to 1 day delay*
Up to 1 day delay for some inter-island parcels.
Sending overseas
Up to 4 days delay¹
1 day for parcels leaving NZ for international delivery. 4 days when sending to Europe (excluding Great Britain), and Africa.
Receiving from overseas
2 days delay²
2 days delay for parcels arriving in NZ from overseas.
* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand.
Frequently asked questions
Delayed & damaged
Submit an enquiry
Parcel enquiry
Request help if your parcel is delayed, it shows as delivered but you haven't received it, or it was received damaged or with contents missing.
Mail enquiry
Enquire about mail redirection, holding your mail, or any issues with mail delivery, including Rural Delivery & updating postal details.
You Shop
Send a question about the You Shop service or request help with your parcel sent via our international warehouse.
Online shop order
Enquire about your NZ Post online shop order or about buying prepaid postage, packaging & stamps.
Ways to contact us
Make an online enquiry
Please choose the best enquiry form for your situation so we can assist you quickly.
Call us
We're available Monday to Friday, 8am to 5:30pm, excluding public holidays.