Contact and support
Contact and support
Check tracking status
Latest delivery updates
Within New Zealand
No delays
No significant delays.
Sending overseas
Up to 4 days delay¹
1 day for all parcels leaving NZ and up to 4 days for Canada.
Receiving from overseas
Minor mail delays²
Up to 2 working day delay for mail arriving from overseas. No significant parcel delays.
* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand.
Frequently asked questions
Check out our most commonly viewed questions or see all FAQs to find answers to any NZ Post service query.
Ways to contact us
Make an online enquiry
Please choose the best enquiry form for your situation so we can assist you quickly.
Call us
From anywhere: +64 9 977 0102
Auckland 09 977 0102
Waikato 07 960 0468
Palmerston North 06 952 8600
Wellington 04 897 5675
South Island 03 983 1425
We're available Monday to Friday, 8am to 5.30pm, excluding public holidays.
Write to us
NZ Post
Customer Care Centre
Private Bag 208038
Highbrook
Auckland 2161