For any questions regarding New Zealand Post products and services please contact us by:
- email at nzpost@custhelp.com (we will respond to your enquiry by 5.00pm the following working day), or
- phone 0800 501 501 and speak to one of our Customer Service Representatives.
Our Customer Contact Centre is open Monday to Friday 8.00am - 5.30pm and Saturday 9.00am - 12.00pm.
Registered Office
Level 12
New Zealand Post House
7 Waterloo Quay
Wellington 6011
| Domestic and International postal enquiries/Customer Support Centre |
| Email |
nzpost@custhelp.com |
|
Phone
Local:
From outside NZ: |
0800 501 501
+64 9 367 9710
|
|
Postal address |
Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045 |
| Domestic courier enquiries |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 COURIER (0800 268 743)
+64 9 367 9710 |
| Postal address |
Customer Services CourierPost
PO Box 204203
Highbrook
Auckland 2161 |
| Online |
www.courierpost.co.nz |
| International courier enquiries |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 736 353
+64 9 367 9710 |
| Postal address |
Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045 |
Lost, Missing, Damaged items
| Domestic and Outgoing International postal items |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 501 501
+64 9 367 9710 |
| Postal address |
Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045 |
| Online |
Customer Enquiry Form |
| Domestic courier items |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 COURIER (0800 268 7437)
+64 9 367 9710 |
| Postal address |
Customer Service Centre
New Zealand Post
PO Box 90242
Auckland Mail Centre
Auckland 1142 |
| Online |
www.courierpost.co.nz |
Jobs at Post
If you'd like more information about working at New Zealand Post or if you would like to give us any feedback on our Jobs Site you're welcome to contact our Recruitment Centre on the numbers below or use the feedback link below:
Addressing for businesses
| Business addressing enquiries |
| Phone: |
0800 501 501
or your Account Manager |
| SendRight™ enquiries |
| Email |
sendright@nzpost.co.nz |
Phone
Local:
From outside NZ: |
0800 804 307
+64 9 367 9710 |
| Postal address |
Manager, Address Accuracy Programme
New Zealand Post
Private Bag 39990
Wellington Mail Centre
Lower Hutt 5045 |
| Online |
www.nzpost.co.nz/addressing |
| Fax number |
+64 4 568 1627 |
New Zealand Post Business Units - key contacts
New Zealand Post Subsidiaries - key contacts
| Datamail |
| Phone |
Client Executive
Bella Mulligan
04 576 4266 |
| YouXD |
| Phone |
Head of YouXD
David Boyd
04 803 3507 |
| Converga |
| Phone |
Head of Converga
John Schafer
04 576 4152 |
| RightNow |
| Phone |
Head of RightNow
Steve Roughan
04 576 4956 |
Are you a journalist with a specific enquiry? Contact our Communications Group:
| Communications Group |
| Email |
mediar@nzpost.co.nz |
| Postal address |
Communications Group
New Zealand Post
Private Bag 39990
Wellington Mail Centre
Lower Hutt 5045 |
| Online |
Media Centre |
Official information
Official information requests are made under the Official Information Act and usually concern the release of information held by New Zealand Post as a State-Owned Enterprise. Requests for information under the Official Information Act should be directed to the relevant part of the business in the first instance. For additional assistance contact us at oiaofficer@nzpost.co.nz.
Personal information and Privacy
For questions about your personal information that may be held by New Zealand Post, you should contact the relevant part of the business. To report a privacy issue please contact our Privacy Officer at privacyofficer@nzpost.co.nz.
Stamp collecting
Do you have a question about stamp collecting?