Contact & support
Missing & damaged items
To enquire about a missing item sent by New Zealand Post fill in our Customer Enquiry form or contact us on 0800 501 501.
If you've received a parcel that is damaged and wish to enquire about compensation contact us on 0800 501 501.
For items sent by CourierPost visit the CourierPost website.
Ask a question - we’ll get back to you by 5pm the next working day.
Live chat with a Customer Service team member:
Monday to Friday 8am to 5.30pm and Saturdays 9am to 12pm.
Not available on public holidays.
Within NZ: 0800 501 501
CourierPost: 0800 COURIER (0800 268 743)
Outside NZ: +64 9 367 9710
We’ll take your call Monday to Friday 8am - 5.30pm and Saturday 9am - 12pm.
Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045