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Contact & support

Common questions

Missing & damaged items

To enquire about a missing item sent by New Zealand Post fill in our Customer Enquiry form or contact us on 0800 501 501.

If you've received a parcel that is damaged and wish to enquire about compensation contact us on 0800 501 501.

For items sent by CourierPost visit the CourierPost websiteOpens in a new window. .

Contact us

Ask a question - we’ll get back to you by 5pm the next working day.

Live chat

Live chat with a Customer Service team member:
Monday to Friday 9am to 4pm.
Not available on public holidays.

Phone

Within NZ: 0800 501 501

CourierPost: 0800 COURIER (0800 268 743)

Outside NZ: +64 9 367 9710

Full contact list

We’ll take your call Monday to Friday 8am - 5.30pm and Saturday 9am - 12pm.

Postal address

Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045

Twitter

Follow us @nzpost