Contact & support
Or were you after:
For all postal enquiries including missing or damaged items, redirections, holds, disputed delivery items and general business enquiries. Or you might find the answer you’re looking for in our frequently asked questions.
You can email us at nzpost@custhelp.com. We’ll respond to your email by 5pm the next working day.
Live chat
Live chat with a Customer Service team member:
Working days - 8am to 5.30pm,
Saturdays - 9am to midday.
Phone
Within NZ: 0800 501 501
CourierPost: 0800 COURIER (0800 268 7437)
Outside NZ: +64 9 367 9710
We’ll take your call Monday to Friday 8am - 5.30pm and Saturday 9am - 12pm.
Postal Address
Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045
Missing & damaged items
To inquire about a missing item sent by New Zealand Post fill out our Customer Enquiry form or contact us on 0800 501 501.
If you've received a parcel that is damaged and wish to inquire about compensation contact us on 0800 501 501.
For items sent by CourierPost visit the CourierPost website.
