The status of your parcel will be updated every time your parcel is scanned during its journey.
Unfortunately, the terms used across each of the status changes may not always be the same.
But, at the very least, we strive to scan your parcel at the following points in transit.
Tracking within New Zealand:
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If your item is lodged at a PostShop, we will scan it when we receive it. Post Centres and Rural Delivery drivers may not be able to provide an acceptance scan.
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In the unlikely event that your item is misdirected, we will scan it at that destination and then forward it to the correct destination.
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When we are about to deliver your item, we will scan it at our depot.
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Upon the safe delivery of your item, your parcel will receive a final scan.
International tracking:
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If your item is lodged at a PostShop, we will scan it when we receive it.
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We will scan it upon outward processing as it leaves New Zealand.
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We will scan it upon arrival in its destination country.
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Upon the safe delivery of your item, your parcel will receive a final scan.
Depending on the service and destination, additional tracking scans may be available for your parcel, including handovers to and from Customs, release from overseas processing to delivery and attempted delivery.
If you are unsure what the status means for your parcel and would like to find out more please contact our Customer Service Centre on 0800 501 501.
