Buying or selling online
Buyer feedback can impact future sales, the better your feedback rating the more reliable you appear to future customers.
Build positive feedback on auction sites, such as Trade Me or Sella, by offering great customer service. A simple way to do this is by offering buyers a choice and use New Zealand Post’s extensive network to complete your trades in the most efficient and economic way possible.
Register as an online trader
We want to develop tools and services that help you offer great customer service and we know the best way to do that is to talk to you and get your input. Have your say and help influence our solutions - register as an online trader.
Provide estimated delivery costs
Listings on both Trade Me and Sella that include detailed shipping costs are more likely to sell. So when you're listing an item use our Rate Finder to find out how much it will cost and how long it will take to deliver it to various destinations. This avoids the inevitable questions later and will help you get more bids.
Or try our Parcel Rate Finder Google gadget. It has a number of popular items already loaded to make estimating delivery costs even easier.
Give customers sending options
Different buyers have different needs and preferences, so let them choose from a range of sending options. Whether your buyer wants it delivered fast, with tracking, or at the lowest possible cost – we have an option for you that you can quote on your auction. It also pays to remember all ParcelPost options deliver to rural addresses at no extra cost and there is no thickness restriction on our ParcelPost Postage Included Bags.
ParcelPost: low cost delivery for items up to 1.5kg. Delivery target within one to three working days, Monday to Saturday.
ParcelPost Fast: fast, low cost delivery for items up to 1.5kg. Delivery target next working day, Monday to Saturday.
ParcelPost Tracked: an economical alternative to couriers with online and mobile phone tracking. Delivery target 1-3 working days.
ParcelPost PO Box Priority: for items up to 5kg. Delivery target next working day to New Zealand Post PO Boxes or Private Bags.
ParcelPost Tracked Zonal: for items up to 25kg.
Send items quickly
Keep a stock of postage included bags or prepaid tickets ready to go for a quick and easy dispatch of your items. ParcelPost products are available online in packs of 10 postage included bags and 20 prepaid tickets and are delivered to you at no cost when you buy online.
Keeping track of things
If you regularly have large numbers of items in transit you might want to take a look at our Google spreadsheet template. It enables you to easily keep an eye on a long list of tracking numbers. If you're a Twitterer, our Tracking Twitterbot can alert you whenever your tracked items change status.
Sending and receiving money
Use our domestic and international money transfers to send money. It’s secure and easy – you don’t even need a bank account.
Money orders are issued by Kiwibank Limited. Download Kiwibank's Disclosure Statement or pick up a copy from your local Kiwibank.
