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Domestic Terms & Conditions

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.

Delivery targets

Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.

Required postage

The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore.  The required postage and specifications are subject to change. 

Compensation, restricted & prohibited items

Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about compensation, restricted & prohibited items.